Manager, Retail Customer Experience
Kate Spade•New York, NY
395d•$90,000 - $105,000
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About The Position
The Manager, Retail Customer Experience at Kate Spade will support the Director of Customer Experience in delivering a consistent and global in-store customer experience that aligns with the brand's values and business objectives. This role focuses on brick-and-mortar stores and requires a strategic thinker with expertise in voice-of-customer tools, retail operations, and clienteling to enhance the customer journey across various touchpoints. The ideal candidate will develop and manage global customer experience strategies, implement training tools, and drive initiatives that empower store associates to provide exceptional service and personalized engagement.
