Manager Retail Branch II

BECU•Federal Way, WA

About The Position

The Manager Retail Branch II is responsible for the overall leadership and performance of their home branch. You will be accountable for achieving sales and service goals, delivering outstanding member experiences, ensuring operational excellence, and fostering the professional development of your team members through coaching and mentoring. Your leadership will establish a service-focused culture, build quality partnerships within BECU and the local community, and drive membership, balance, and line of business growth for a mixed client base with a variety of needs. A level II Branch Manager leads a small to medium sized team, typically less than 12 team members.

Requirements

Bachelor’s degree or equivalent related experience.
Minimum three years of leadership experience required, preferably in a retail banking environment.
Minimum four years of experience in a sales, retail, or banking environment.

Nice To Haves

Experience leading a team of at least 4 direct reports.
Experience in business development and community engagement, including building relationships with local businesses, community organizations, or referral partners to drive membership growth, brand awareness, and expanded product adoption.
Training, mentoring, and sales skills.
Ability to exercise confidentiality and discretionary judgment.
Leadership and negotiation skills.
Math skills, with a high degree of accuracy.

Responsibilities

Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals
Business Development & Community Engagement: Proactively identify and cultivate opportunities to grow branch performance through community involvement, local partnerships, and targeted outreach. Represent BECU at community events, build relationships with local businesses and organizations, and collaborate with internal partners to drive membership growth, deepen relationships, and expand lines of business.
Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations.
Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).