Manager, Retail and Visitor Services
About The Position
The Manager of Retail & Visitor Services sets the standard for an exceptional visitor experience across the museum and its retail operations. This role provides leadership and direction to both the Visitor Services and Store teams, ensuring seamless daily operations and a welcoming, customer-focused environment. Key responsibilities include inventory purchasing, merchandising, and product development that reflects and complements the museum’s exhibitions. The Manager is responsible for writing staff schedules, conducting annual inventory, while providing clear expectations and guidance to team members. This position collaborates closely with multiple departments, most notably Finance, Security, and Facilities to support efficient operations and a cohesive visitor experience. The ideal candidate brings a minimum of five years of retail management experience, with demonstrated expertise in buying, merchandising, inventory control, and staff supervision. A strong commitment to customer service, attention to detail, and the ability to manage multiple priorities in a dynamic environment are essential.
Requirements
- Five years experience in retail sales/management
- Administrative/supervisory skills including personnel and budgetary experience
- Strong math skills
- Excellent organizational skills
- Computer literate
- Sales experience
- Buying and Merchandising experience
Responsibilities
- Manage the opening and closing of the store and admission desks
- Develop and implement procedures necessary to insure proper cash handling and inventory control
- Verify daily monetary reconciliation and bank deposits, retail and wholesale deposits
- Assure prompt processing of mail inquiries, phone orders, internet inquiries and orders, and merchandise returns
- Approve billing of merchandise after receiving and send appropriate paperwork to the Finance office for payment
- Handle correspondence with sales representatives and vendors
- Purchasing all museum store merchandise including consignment items
- Track and reconcile expenditures to CFO
- Oversee the receiving and stocking of store merchandise
- Attend gift shows to purchase new and relevant inventory
- Determine pricing, markdowns and sale cadence
- Produce daily, monthly and annual store income reports
- Conduct an accurate physical inventory of all merchandise annually
- Work with strategic partners on product development
- Determine and implement promotional calendar
- Display store merchandise in a compelling manner
- See that the store and admissions is properly staffed through appropriate scheduling
- Provide training for all store staff
- Supervise staff of 5 – 12 people
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
