Manager Retail and Spa

Cherokee Nation Businesses•Robinsonville, MS

About The Position

PRIMARY PURPOSE: Oversee daily operations of retail, guest services, transportation, spa, and pool/fitness area. All duties are to be performed following the department and company’s policies, practices, and procedures. Position: Salaried / Full-Time Location: Gold Strike Casino Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES: Oversees daily operation and supervision of retail, guest service, spa and pool/fitness area. Oversees pool and fitness room to ensure prompt service to customers; plans short- and long-term goals of the store operations, work scheduling, maintenance of inventory levels and workflow. Monitors the departments’ operations to ensure compliance with applicable health, safety, and hygiene standards; ensures all Mississippi Department of Massage Therapist are adhered to; ensures compliance with all code requirements for employee certifications, permits, and licenses; oversees the overall maintenance and repair of all equipment. Manages and oversees the departments’ fiscal budgets, constantly monitoring sales and services, while controlling labor and other costs to maximize profitability. Manages the human resources responsibilities for the department to include hiring/firing, training, and issuing disciplines of employees; ensures the proper documentation of all actions taken. Researches and evaluates new services, products, technologies, and trends for customer preferences; researches and evaluates suppliers and vendors for pool based on price, quality, selection, service, support, availability, reliability, reputation, and history; evaluates and monitors contract performance to ensure compliance with contractual obligations. Works with training to develop, design, implement, coordinate, and maintain safety programs and training. Works with the Director of Hotel Operations on marketing strategies to enhance customer loyalty, and brand awareness and identifies potential markets. Ensures service standards are met and/or exceeded which includes resolving guest disputes in a timely and efficient manner. Evaluates market demands for service, goods, and merchandise. Oversee valet operations to include timely service and functioning equipment. Responsible for concierge service, to include oversight for bell desk and closets. Manage fleet operations, including maintenance and tag renewals. Maintains stock quantities and a diverse selection of products to maximum sales. Remains up to date in the newest trends and/or advances in product lines to make appropriate buying decisions. Oversees the development of merchandise displays. Ensures all necessary employee and facility licenses are obtained, maintained, and posted as required. Ensures assigned area(s) and equipment is clean, neat, and orderly always. Ensures sterilization of tools is maintained per health standards. Collaborates with leadership in the development of an annual budget, capital expenditures, and financial analysis. Meets and/or exceeds budget objectives and revenue goals. Ensures compliance with all applicable departmental and company policies and procedures. Performs other job-related duties as assigned. SCHEDULE: Ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required. Normal day-off will be Tuesday and Wednesday. SUPERVISION: Supervise/manage a department and have authority over hiring/firing/performance decisions.

Requirements

Bachelor’s degree in business administration, hospitality management, or other related field, or equivalent experience.
Two (2) years of relevant experience.
Knowledge of Opera Property Management System.
Excellent communications skills.
Excellent organizational skills with attention to detail and quality.
Excellent critical thinking skills including deductive and inductive reasoning.
Excellent judgment and decision-making skills.
Excellent customer service skills.
Excellent interpersonal skills to effectively communicate with all business contacts.
Ability to effectively prioritize, organize, and follow up with tasks
Ability to effectively communicate in English, in both oral and written forms.
Ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

Responsibilities

Oversees daily operation and supervision of retail, guest service, spa and pool/fitness area.
Oversees pool and fitness room to ensure prompt service to customers; plans short- and long-term goals of the store operations, work scheduling, maintenance of inventory levels and workflow.
Monitors the departments’ operations to ensure compliance with applicable health, safety, and hygiene standards; ensures all Mississippi Department of Massage Therapist are adhered to; ensures compliance with all code requirements for employee certifications, permits, and licenses; oversees the overall maintenance and repair of all equipment.
Manages and oversees the departments’ fiscal budgets, constantly monitoring sales and services, while controlling labor and other costs to maximize profitability.
Manages the human resources responsibilities for the department to include hiring/firing, training, and issuing disciplines of employees; ensures the proper documentation of all actions taken.
Researches and evaluates new services, products, technologies, and trends for customer preferences; researches and evaluates suppliers and vendors for pool based on price, quality, selection, service, support, availability, reliability, reputation, and history; evaluates and monitors contract performance to ensure compliance with contractual obligations.
Works with training to develop, design, implement, coordinate, and maintain safety programs and training.
Works with the Director of Hotel Operations on marketing strategies to enhance customer loyalty, and brand awareness and identifies potential markets.
Ensures service standards are met and/or exceeded which includes resolving guest disputes in a timely and efficient manner.
Evaluates market demands for service, goods, and merchandise.
Oversee valet operations to include timely service and functioning equipment.
Responsible for concierge service, to include oversight for bell desk and closets.
Manage fleet operations, including maintenance and tag renewals.
Maintains stock quantities and a diverse selection of products to maximum sales.
Remains up to date in the newest trends and/or advances in product lines to make appropriate buying decisions.
Oversees the development of merchandise displays.
Ensures all necessary employee and facility licenses are obtained, maintained, and posted as required.
Ensures assigned area(s) and equipment is clean, neat, and orderly always.
Ensures sterilization of tools is maintained per health standards.
Collaborates with leadership in the development of an annual budget, capital expenditures, and financial analysis.
Meets and/or exceeds budget objectives and revenue goals.
Ensures compliance with all applicable departmental and company policies and procedures.
Performs other job-related duties as assigned.