Manager, Restaurant Experience

Inspire • Atlanta, GA

7d

About The Position

The Manager, Restaurant Experience plays a critical role in project management and implementation of key programs across franchise locations. This individual ensures that service standards, operational enhancements, and brand experience initiatives are successfully executed in the field. Acting as a bridge between Brand strategy and franchise operations, the role drives consistency, efficiency, and excellence in guest experience across the system. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

• 5+ years of experience in QSR, restaurant operations, or hospitality implementation roles.
• Proven success in multi-unit or franchise environments.
• Strong project management and communication skills.
• Experience with POS systems, guest feedback platforms, and operational audits.

Nice To Haves

• Certification in project management (e.g., PMP) is a plus.

Responsibilities

• Lead the rollout of new restaurant experience programs, service models, and operational tools in partnership with cross-functional teams.
• Develop and manage implementation timelines, training plans, and success metrics.
• Collaborate with franchisees to ensure understanding, adoption, and execution of experience initiatives.
• Work closely with Marketing, Operations Excellence, Training, and Technology teams to align implementation efforts.
• Translate brand vision into actionable field-level processes and tools.
• Monitor KPIs such as customer satisfaction scores, speed of service, and order accuracy to guide Operations focus and strategy.
• Gather feedback from franchisees and frontline teams to refine programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed