Manager Resorts & Club Business Operations

Hilton Grand Vacations•Orlando, FL

About The Position

Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! Responsibilities Position Summary: Operational Oversight & Strategy: Lead and manage Club operational processes including dues, activations, transaction fees, and headcount reconciliation. Drive strategic initiatives to improve efficiency, accuracy, and scalability of Club operations. Budgeting & Forecasting Support: Partner with Finance to support Club-related budgeting, forecasting, and variance analysis. Ensure timely and accurate reporting of Club financials and operational KPIs. Audit & Compliance: Oversee internal audits (e.g., DEX) and ensure compliance with operational and financial controls. Maintain documentation and process integrity across Club support functions. Team Leadership & Collaboration: Supervise and mentor analysts supporting Club operations. Collaborate with Resort Ops, Call Center, and Financial Consolidation teams to align processes and eliminate duplication. Process Improvement & Reporting: Identify and implement improvements in reporting, reconciliation, and operational workflows. Develop and maintain dashboards and tools to support Club performance tracking. Strong leadership and project management skills Advanced Excel and data analysis capabilities; experience with reporting tools (e.g., Tableau, Power BI) Excellent communication and cross-functional collaboration skills Proven ability to manage multiple priorities in a fast-paced environment Qualifications Required Qualifications: Budgeting, forecasting, reporting, analysis, leading a team, project oriented, collaboration with many teams, timeshare experience BA/BS/Bachelor's Degree 3+ years of related experience 2+ years of supervisory experience Computer Skills; Presentation Skills; proficiency in Excel and Accounting software. Tableau experience Preferred Qualifications: 5-7 years of related experience Computer Skills; proficiency in Excel and Accounting software. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Budgeting, forecasting, reporting, analysis, leading a team, project oriented, collaboration with many teams, timeshare experience
BA/BS/Bachelor's Degree
3+ years of related experience
2+ years of supervisory experience
Computer Skills
Presentation Skills
proficiency in Excel and Accounting software.
Tableau experience
Strong leadership and project management skills
Advanced Excel and data analysis capabilities; experience with reporting tools (e.g., Tableau, Power BI)
Excellent communication and cross-functional collaboration skills
Proven ability to manage multiple priorities in a fast-paced environment

Nice To Haves

5-7 years of related experience
Computer Skills
proficiency in Excel and Accounting software.

Responsibilities

Lead and manage Club operational processes including dues, activations, transaction fees, and headcount reconciliation.
Drive strategic initiatives to improve efficiency, accuracy, and scalability of Club operations.
Partner with Finance to support Club-related budgeting, forecasting, and variance analysis.
Ensure timely and accurate reporting of Club financials and operational KPIs.
Oversee internal audits (e.g., DEX) and ensure compliance with operational and financial controls.
Maintain documentation and process integrity across Club support functions.
Supervise and mentor analysts supporting Club operations.
Collaborate with Resort Ops, Call Center, and Financial Consolidation teams to align processes and eliminate duplication.
Identify and implement improvements in reporting, reconciliation, and operational workflows.
Develop and maintain dashboards and tools to support Club performance tracking.