Manager, Residential Inbound Sales

Spectrum • San Antonio, TX

130d

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

Requirements

• Ability to read, write, speak and understand English.
• Knowledge of cable and telecommunications products and services.
• Ability to work variable hours.
• Ability to work a five-day work week which must include one weekend day.
• Bachelor's Degree or equivalent work experience required.
• Call Center Management Experience - 5+ years.
• Call Center Sales Manager experience - 1 year.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensure that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
• Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions to our success.
• Support for all aspects of employee well-being at every stage of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Education Level: Bachelor's degree