Manager, Research Operations

Hims & Hers

66d

About The Position

Hims & Hers is seeking a Research Operations Manager to join our Customer Insights & UX Research team on a full-time, six-month contract. In this role, you’ll serve as the operational backbone of the research function, ensuring studies run smoothly, efficiently, and compliantly. You’ll manage tools, vendors, budgets, and processes that enable high-quality, scalable insights work, helping the team stay focused on strategic research that drives business impact. This is a temporary position for 6 months.

Requirements

• 5-7+ years of experience in research operations, project management, or consumer insights support
• Hands-on experience programming and fielding surveys, managing vendors, and tracking research budgets
• Strong knowledge of compliance, privacy, and incentive management best practices
• Excellent organizational, communication, and stakeholder management skills

Nice To Haves

• Experience in healthcare, wellness, or DTC environments is a plus

Responsibilities

• Manage day-to-day research operations across tools, vendors, and workflows
• Program, field, and distribute surveys using DIY research platforms
• Oversee participant recruitment, scheduling, incentive distribution, and QA for active studies
• Ensure a positive participant experience and uphold privacy, consent, and ethical research standards
• Partner with Legal, Compliance, CRM, and cross-functional teams (e.g., Marketing, Product, CX) to ensure smooth execution
• Maintain research tools and manage vendor relationships and contracts
• Track project timelines, budgets, and documentation to keep programs on schedule and aligned
• Create and maintain the central research repository
• Support research enablement by maintaining documentation, templates, and onboarding materials
• Continuously improve operational processes to increase team efficiency and data quality

Benefits

• Competitive salary compensation
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees