Manager, Renewals

ParentSquare

81d • $120,000 - $150,000

About The Position

ParentSquare is seeking a highly organized and customer-focused Renewals Manager to lead our customer renewals and contract management function. This individual will be responsible for overseeing the full lifecycle of customer renewals, building scalable processes, and managing a team to drive timely, accurate, and seamless renewals. The Renewals Manager will also serve as a trusted partner to both customers and internal teams, ensuring long-term customer retention and operational excellence. The ideal candidate is a strong people leader, proactive in optimizing workflows, and experienced in renewals, pricing, and cross-functional collaboration in a fast-paced environment.

Requirements

• 5–7 years of experience in renewals, account management, contracts, or related functions, with at least 2 years in a people management role.
• Strong background in account management and customer retention, with proven ability to lead teams and drive outcomes.
• Demonstrated experience managing the contract lifecycle, pricing strategies, and customer renewal processes.
• Excellent leadership, communication, and relationship-building skills, with the ability to influence stakeholders and collaborate cross-functionally.
• High attention to detail and organizational skills, with a proven ability to manage competing priorities in a deadline-driven environment.
• Experience working with CRM and ERP systems (HubSpot, NetSuite, Maxio) and comfort with data-driven decision making.
• Strong business judgment and problem-solving skills, with the ability to balance customer satisfaction and company objectives.

Responsibilities

• Manage and mentor a team responsible for executing customer renewals and contract management.
• Oversee the full renewal lifecycle from initial outreach to final contract execution, ensuring accuracy, efficiency, and a high-quality customer experience.
• Serve as an escalation point for complex renewal and contract issues, providing solutions and guidance to both customers and internal stakeholders.
• Develop and refine renewal strategies to improve retention rates, accelerate renewal cycles, and minimize churn.
• Manage and optimize renewal pricing by applying pricing programs, consortium agreements, and other negotiated terms.
• Oversee vendor forms, registrations, and compliance processes, ensuring contracts are complete, accurate, and executed in a timely manner.
• Build cross-functional alignment with Sales, Customer Success, Legal, Finance, and Security to resolve escalations, streamline processes, and ensure accurate documentation.
• Design playbooks, track KPIs, and drive automation to scale the renewals process.
• Report on key renewal metrics (retention rates, renewal timelines, revenue impact) and provide insights to leadership for continuous improvement.

Benefits

• Employer-paid health insurance (including dependent coverage)
• Employer-match 401K retirement savings program from day 1 of employment
• Stock options
• Paid Family Leave
• Health + wellness reimbursements
• Generous PTO
• 15 paid holidays, including your birthday!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees