Trimble Inc-posted about 1 month ago
Full-time • Manager
Hybrid • Lake Oswego, OR
5,001-10,000 employees
Publishing Industries

Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do. In order to achieve this, the Customer Success organization focuses on our customer base to ensure deep adoption and consistent retention of our technologies. We are in an exciting part of our journey to grow and mature the Customer Success muscle at Trimble and are looking for a growth-minded leader who can coach and train a team through changes to deliver a positive renewal experience for our customers. The Manager of Renewals Engagement will be a leader who can work cross-functionally to achieve results and plays a key role in driving retention and revenue across the entire organization. This is a high-impact position responsible for ensuring maximum financial results by owning and executing renewals across your team.

  • Manage all aspects of the renewals process and a team of renewals specialists
  • Refine and execute renewal strategies to proactively engage our customers to increase retention and decrease churn
  • Responsible for managing a high volume in a fast-paced and dynamic environment
  • Track, analyze, and report weekly on Renewal metrics across the organization
  • Communicate risk clearly and early to internal stakeholders and take the lead in developing resolution strategies
  • Actively engage with key decision-makers to ensure on time renewal contracts
  • Proven leadership - coach, train, and lead team through any change
  • Bring creative energy and innovation to the organization
  • 2-3 years of demonstrated success and experience in a SaaS organization
  • Strong understanding of renewal software processes, strategies, and concepts
  • An effective leader and delegator, being able to effectively prioritize your own activities as well as your team
  • Exceptional strategic, analytical, and decision making skills
  • Excellent communication, presentation (written and oral), and organization skills a must
  • Take high degree of ownership over workload
  • Demonstrable experience setting stretch goals and coaching a team to attain and retain top performance
  • Ability to positively influence internal teams to drive customer success and retention
  • Positive, never fail attitude
  • Proficiency in Salesforce and G-Suite
  • Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
  • Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
  • If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
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