Manager, Regional Program

AdaptHealth, LLC-posted 2 months ago

San Diego, CA

5,001-10,000 employees

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The Regional Program Manager serves as a regional manager responsible for overseeing regional client relationships with payers and referral sources, monitoring service performance, and driving operational improvements. This role coordinates communications, manages expectations, and facilitates resolution management with AdaptHealth teams for specific client agreements. The primary objective is to ensure contractual commitments are met or exceeded while supporting business needs through effective communication, reporting, and continuous improvement initiatives.

Oversee payer and referral source relationships within assigned region.
Manage client expectations and maintain ongoing communication.
Coordinate with AdaptHealth teams to support specific client agreements.
Monitor compliance with contractual obligations and service level agreements.
Provide specialized support for large, capitated contracts and strategic accounts.
Ensure high-touch service delivery for enterprise-level client relationships.
Track service performance metrics against established benchmarks.
Identify areas for operational improvements and efficiency gains.
Collaborate with internal teams to implement process enhancements.
Ensure contractual commitments are consistently met or exceeded.
Facilitate communication between clients, internal teams, and stakeholders.
Prepare and distribute performance reports and status updates.
Coordinate cross-functional meetings and project activities.
Maintain documentation of client interactions and service delivery.
Lead resolution efforts for escalated customer and client issues.
Work with AdaptHealth teams to address service-related concerns.
Document resolution processes and outcomes.
Implement preventive measures to reduce future escalations.
Collaborate closely with Regional Vice President, Operations on strategic initiatives and regional performance.
Work with Contract Management team to ensure contract compliance and support renewal processes.
Provide regular updates and recommendations to senior leadership on regional client performance.
Support strategic planning and business development activities within the region.
Develop and maintain working knowledge of current products and services offered by the company.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Complete assigned compliance training and other educational programs as required.
Maintain compliance with AdaptHealth’s Compliance Program.
Perform other related duties as assigned.

Bachelor's degree in relevant field.
Five (5) years’ experience in client relationship management or healthcare operations.
Experience with contract management and performance monitoring.
Background in healthcare payer or referral relationships preferred.
Valid and unrestricted driver’s license in the state of residence.

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Manager, Regional Program

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