Manager, Regional Field Service - REMOTE
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Regional Field Service - REMOTE. In this role, you will oversee a team dedicated to providing expert service and support within the field service ecosystem. Your leadership will directly influence customer satisfaction and operational efficiency as you manage critical initiatives while fostering a culture of high performance. This position requires hands-on involvement, strong leadership abilities, and a deep understanding of customer needs in the commercial vehicle industry. You will be a vital part of enhancing service delivery and driving revenue growth through strategic planning and innovative solutions.
Requirements
- Bachelorâs Degree in related Engineering field or equivalent technical experience
- Minimum 5 years in the Commercial Vehicle Industry, preferably transit buses
- Previous Supervisor experience is preferred
- Excellent project management skills
- Strong critical thinking and problem-solving abilities
- Strategic mindset with strong communication skills
- Ability to use Telematics and software tools for vehicle diagnostics
- Comprehensive computer skills with knowledge of Salesforce preferred
- Certified in High Voltage Safety procedures and shop safety practices
- Strong leadership abilities in team development and coaching
Nice To Haves
- Previous Supervisor experience is preferred
- Comprehensive computer skills with knowledge of Salesforce preferred
Responsibilities
- Travel to customer locations throughout assigned territory to support Post Delivery Inspections (PDIâs)
- Uphold customer satisfaction and investigate complex issues as needed
- Drive the adoption of Salesforce as a platform to manage all aspects of Customer Care
- Develop and implement key aftersales strategies to support growth and revenue initiatives
- Create innovative processes to improve PDI cycle time and customer experience
- Manage and motivate a high performing Field Service team of 5-8 individuals
- Establish key performance indicators and develop plans to meet targets
- Manage customer projects/initiatives from inception to completion
- Prepare regular reports for management on various service metrics
- Liaise with repair facilities for In Transit Breakdowns
- Manage Fleet Defect Reports ensuring proper response times
- Lead investigations for field failures resulting in property damage
Benefits
- Flexible schedules depending on project needs
- Excellent compensation including medical premiums
- Generous retirement plan with comprehensive benefits
- Opportunity for personal development and growth
- Inclusive and family-oriented workplace culture
- Stable and successful organization with over 132 years in business
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What This Job Offers
Job Type
Full-time
Career Level
Manager
