Manager, Recreation Services - Student Affairs

Washington University in St. Louis • University City, MO

1d • Onsite

About The Position

This position will support the front-line, customer-facing operations of the Sumers Recreation Center including, but not limited to, greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. This individual will also maintain the online profiles of the Office of Recreation including the website, mobile app, and social media channels.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• First Aid CPR/AED - American Red Cross
• Customer Service (2 Years)

Nice To Haves

• Master’s degree and four years of experience in customer service related field.
• Experience using Innosoft Fusion or related member management system.
• Supervisory experience managing and developing diverse student populations.
• Ability to maintain flexible work hours and provide on-site coverage during known University holidays and breaks.
• Excellent planning and organization skills.
• Excellent decision making and prioritizing skills.
• Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds.
• Strong conflict management skills.
• Strong team work skills.
• Demonstrated competency in helping to meet program objectives, assessment, and helping to establish program priorities.
• Experience with web site management.
• Proficient in the use of social media platforms.
• Conflict Management
• Decision Making
• Interpersonal Communication
• Prioritization
• Self-Organization (Business)
• Social Media Platform
• Supervisory Management
• Teamwork
• Website Management

Responsibilities

• Provide a professional presence at the main entrance to the Athletics & Recreation Department.
• Greet members and visitors, answer phone calls, provide facility tours and enforce department and facility policies.
• Professionally execute membership transactions for the Sumers Recreation Center as well as completing daily revenue deposits.
• Supervise, train and evaluate 30-40 student workers at the membership desk.
• Manage the website, mobile app and social media channels for the Office of Recreation.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees