Manager, RCM Client Success

Modernizing Medicine • Boca Raton, FL

75d

About The Position

ModMed is hiring a Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.

Requirements

• Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business.
• Medical Billing & Coding certification is preferred.
• At least 5 years of related experience and/or training or equivalent combination of education and experience; At least two years of supervisory experience.
• Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry.
• Exceptional problem-solving skills and the ability to handle and resolve client issues effectively.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels.
• Excellent client-facing and presentation skills.
• Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership.
• Extensive knowledge of medical billing/coding, front-office, physician practice management and healthcare business processes.
• Analytical mindset, with the ability to analyze data, identify trends, and develop strategic recommendations. Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
• Ability to manage and integrate information located in multiple software systems.
• Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
• Professional demeanor required.
• Excellent ability to manage time.
• Foster a collaborative and positive team environment, promoting professional development and knowledge sharing.
• Ability to travel domestically up to 25%.

Responsibilities

• Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
• Act as an escalation point for complex client issues, ensuring prompt and effective resolution.
• Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership.
• Develop scalable strategies to support a growing book of business which increases retention and client satisfaction.
• Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels.
• Set clear performance objectives, monitor progress, and conduct performance evaluations.
• Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization.
• Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations.
• Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients.
• Stay updated on industry trends, regulations, and best practices related to revenue cycle management.
• Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees