Manager, Rate Card Program

LA28•Los Angeles, CA

7d•$88,000 - $115,000•Onsite

About The Position

LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Manager, Rate Card Program: Reporting to the Head of Rate Card Program, the Manager - Rate Card Program, collaborates with Technical, Logistics, and various Functional Areas in the planning and operational delivery of LA28’s Rate Card Program to provide essential products and services to multiple Olympic and Paralympic stakeholders. This role creates the Rate Card Catalog, builds pricing and process workflows, champions inventory planning, procurement coordination, and order fulfillment processes to ensure quality customer delivery of products and services. The Manager supports the Rate Card ecommerce platform and payment operations while managing the Games time Rate Card Team operational functions at various venues, ensuring exceptional customer service. The position sits within the Finance area and works cross functionally with Procurement, Technology, Logistics, and Venue teams to ensure seamless service from order through fulfillment and return.

Requirements

Minimum 5+ years in ecommerce/rate card management, operations, procurement, and logistics within large scale events; experience building SOPs and operational plans preferred.
Proven ability to manage customer/stakeholder relationships, build teams, and navigate high visibility, time-critical operations.
Hands-on experience with ecommerce portals, inventory/order management systems, and payment operations; data driven reporting and continuous improvement mindset.
Self-starter who takes initiative, drives quick decisions, and resolves challenges proactively.
Ability to navigate ambiguity and drive clarity in a complex, fast paced, and evolving environment
Proactive problem-solver with a continuous improvement mindset and attention to detail
Collaborative team player and visible, engaged leader with a hands-on approach.
Passion for delivering high-quality service and experiences to diverse stakeholders across cultures and functions
Bachelor’s degree in Business, Operations, Technology, or related field or equivalent work experience; project management/logistics/Agile/IT service delivery certifications are a plus.

Nice To Haves

Megaevent (Olympic/Paralympic or comparable) experience is highly desirable.
project management/logistics/Agile/IT service delivery certifications are a plus.

Responsibilities

Lead development and ongoing creation of the Rate Card Catalog (intent to rent, goods, and services), gathering detailed requirements across LA28 functional areas.
Establish pricing and secure review/approval from internal and external stakeholders before publication; ensure service levels and ordering workflows are clearly defined.
Align catalog decisions with LA28’s sustainability, accessibility, and legacy goals.
Serve as a point of contact for Rate Card inquiries across designated Functional Areas, Sponsors, and other stakeholders; ensure transparency and compliance with pricing and terms.
Facilitate the sales/ordering process, partnering closely with Finance and Venue teams to anticipate demand and resolve issues proactively.
Define detailed inventory requirements; collaborate with Procurement to acquire assets in the right quantities and timing across locations.
Manages the end-to-end order lifecycle: order entry, inventory tracking, invoicing and delivery, and post Games returns; coordinate readiness and issue resolution with Logistics, suppliers, and venue leads.
Support the design, development, testing, and launch of the Rate Card ecommerce portal; contribute requirements, UAT, and operational playbooks.
Test, launch and operate payment processes, and partner with Finance to ensure daily reconciliation and resolution of outstanding balances.
Supervise staff and volunteers for Rate Card operations during test events and Games time; oversee check-in/checkout and help desk processes to deliver high-quality service.
Monitor sales performance, inventory utilization, and KPIs; produce regular leadership reports and contribute to post Games debriefs and legacy planning.
Maintain risk registers and contingency plans; ensure integration with interdependent Technology and Logistics programs, and the overall operational plan.
Work closely with Finance, Procurement, Technology, Logistics, and venue teams to ensure Rate Card deliverables are seamlessly integrated into overall Games operations.