Manager, Rail Station Management

Chicago Transit Authority • Chicago, IL

8h • $115,069

About The Position

Plans, supervises, and coordinates the activities of personnel responsible for the maintenance, customer service, and janitorial work of the Authority at all rail station facilities. Manages operational, administrative, and technical functions for the Rail Station Management department. Develops, implements, and recommends improvement initiatives according to industry best practices for customer service and janitorial services, as well as Authority requirements and standards. Supervises manpower requirements and provides oversight control of facility quality and condition.

Requirements

• Bachelor’s degree in Management or a related technical field, plus four (4) years of supervisory janitorial and/or maintenance experience, or a combination of education and experience relating to this position, including relevant military experience.
• Must possess a valid State of Illinois Driver’s License.
• Working knowledge of the practices and methods of customer service, transportation, and/or facility maintenance.
• Working knowledge of the practices and procedures in interviewing employees regarding accidents, complaints, grievances, and disciplinary actions.
• Must be detail oriented.
• Strong conflict resolution and customer service skills.
• Strong organizational skills.
• Detailed knowledge of facility maintenance processes and procedures.
• Detailed knowledge of the methods of conducting inspections.
• Working knowledge of collective agreements and working with union employees.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Strong customer service skills.
• Good data collection, analysis, and presentation skills.
• Intermediate computer skills including knowledge of MS Word, Excel, and PowerPoint.
• Ability to lead a team effectively in challenging environments.
• Ability to write reports containing technical information.
• Requires stooping, bending, kneeling, standing, walking, and climbing.
• Must be able to lift, carry, and maneuver materials weighing up to fifty (50) pounds.
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

Nice To Haves

• Supervisory and/or management experience with a strong customer service focus preferred.
• Transit experience a plus.
• Must complete Rail Safety Training and maintain current Rail Safety Training certification.

Responsibilities

• Manages and provides leadership to assigned group of coordinators and union staff responsible for daily customer service interactions and upkeep of Authority facilities.
• Maintains department reporting and administrative functions.
• Develops, implements, and maintains department programs and initiatives to ensure department goals and objectives are met.
• Provides project management for strategic initiatives and works collaboratively with senior management to implement strategies for the organization, including work activities during periods of inclement weather to ensure prompt snow or sleet removal at critical locations.
• Responds to the scene of all incidents, accidents, and unusual occurrences in assigned facilities. Develops corrective action to prevent incident recurrence and monitors implementation.
• Reviews complaint logs, and quarterly employee performance reports from managers to maintain administrative controls. Oversees facility security and evacuation plans.
• Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager