Manager, Radio Systems

Anoka County • Everett, MA

2d • Onsite

About The Position

The Anoka County Emergency Communications Center (ECC) mission is to protect and serve the residents of Anoka County by providing professional, efficient 9-1-1 and non-emergency dispatch services. We manage critical communications systems and the public safety radio network to support first responders with accurate, timely information. We are committed to treating all individuals with respect and maintaining a safe, supportive, kind and collaborative work environment. The department has an immediate opening for a Radio Systems Manager who will perform various duties. Some of the critical responsibilities of this position include day-day management of radio systems staff. The 800 MHz public safety radio system which includes managing technical operations and configurations of 10 Allied Radio Matrix for Emergency Response (ARMER)radio system sites and public safety telecommunication ECC consoles; enhancements to ARMER/network/subscriber fleets; monitoring tools, and failure planning/testing. This position will assist with other technology needs such as Computer Aided Dispatch (CAD), 9-1-1 telephone system, logging equipment, associated computer networks, and other server-based operations and other related equipment in the Public Safety Answering Point (PSAP). This position will manage strategic technical planning, budget evaluation, foster positive stakeholder and partner agency relationships, foster a team atmosphere, continued training of all staff and manage on-call program oversight including being part of the on-call rotation. This is a full-time, exempt, on-site position. Interviews will take place the week of January 27, 2026, for those selected to move forward in the hiring process.

Requirements

• Bachelor’s degree in business administration or a closely related field.
• Five years (equivalent to 2,080 hours annually) of job-related experience in general administrative and technical work supporting the management of departmental or organizational operations, or in a specialized area relevant to the position.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
• Possess an FCC license
• Must undergo, and pass, a thorough physical and psychological examination and successfully complete a background investigation

Nice To Haves

• Previous leadership experience establishing and maintaining effective working relationships with departmental personnel, and officials from public safety agencies, vendors and the public.
• Strong verbal and written communication skills
• Analyzing and evaluating technical information, implementing solutions to complex technical problems and responding to complex, large-scale, and sometimes, unforeseen problems.
• Maintain accurate and current records on the condition of radios and transmitting equipment to ensure compliance with FCC regulations.
• Create complex mobile and portable radio, radio console, 9-1-1 telephone console, routers, switches, and all other communications systems support equipment programming configurations.
• Experience with Motorola P25 Trunked Digital 7.X radio network
• Knowledge of radio communications networks including trunked radio systems, mobile data systems, digital microwave networks, fiber optic networks, LAN/WAN packet networks, fire paging systems, small computers and software installation
• Public safety communications systems procedures, practices, and terminology.
• Federal Communications Commission rules and regulations governing the repair and adjustment of wireless communications equipment and all laws governing public safety communications procedures.
• Federal, state and local laws, rules and regulations governing the use of public safety communications procedures and equipment.
• Minnesota Department of Transportation, Metropolitan Emergency Services Board and State Radio Board Policies, standards and procedures for regional, and state radio systems.
• HVAC systems, electrical systems, generators and other power supplies

Responsibilities

• Manage and maintain the standards and processes for the configuration, installation, upgrades, new software releases, repair, and maintenance of critical public safety 9-1-1 public safety telecommunications systems to include 10 ARMER radio tower sites, ECC radio consoles and radio infrastructure; mobile radios, portables, pager and subscriber fleets, small computers, while assisting with CAD management of CAD, mobile applications, 9-1-1 telephone, call voice logging equipment, county networks, and all other equipment in the PSAP.
• Manage the development of custom programming configurations (code plugs) for portable and mobile radios (subscriber units).
• Maintain subscriber code plug database and establish settings, options, and features of mobile and portable radio programming configurations.
• Maintain policies and procedures related to subscriber system security and access in a manner that minimizes risk of unauthorized access of compromise of data.
• Design and implement system monitoring tools on the radio network.
• Develop failure condition plans and conduct periodic tests.
• Ensure effectiveness of the on-call technician program, sub-system changes, modifications and expansion.
• Establish professional relationships with law enforcement agencies, fire departments, emergency management, other Anoka County departments, and emergency medical service agencies, fielding concerns and communicating progress on identified solutions.
• Identify and facilitate training for radio systems, ARMER network infrastructure, dispatch consoles systems, microwave systems and subscriber fleet radios training for team members.
• Perform all aspects of performance management for a team of technicians, including motivation, direction, assignments, accountability/discipline, evaluation, and professional development.
• Facilitate training for ARMER network infrastructure, ECC consoles systems, microwave systems, subscriber fleet radios and other relevant training.
• Maintain records, review work projects and complete reports to fulfill federal, state, local and departmental requirements including those required by the Federal Communications Commission (FCC) regulations regarding the condition of radios and transmitting equipment.
• Prepare, maintain, and renew RCC licenses, and monitor expiration dates of FCC licenses.
• Manage complex department budget and expenses associated with the radio systems.
• Develop Request for Information (RFI), Request for Proposal (RFP), Requests for Bid (RFB) for procurement of radio communications and network hardware not available under current state or county, evaluate responses, and monitor vendor and system contacts.
• Collaborate with director, assistant director and other management team members Emergency Communications Center on strategic planning including budgeting, policy development, and implementation of ECC goals.

Benefits

• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager