Manager, Racquet Sports Administration

Rush-Copley Medical Center • Aurora, IL

47d

About The Position

This position is responsible for the administrative management of the tennis and pickleball programs.

Requirements

• High School diploma or GED required; Bachelor's degree level of education is preferred
• American Heart Association or American Red Cross CPR/AED certification
• Excellent customer service skills
• Excellent organizational skills and ability to multi-task
• Minimum 3-5 years of previous management experience
• Strong knowledge of tennis and pickleball sports and industry is highly preferred.
• Proficiency in Microsoft Office products, including but not limited to Word, Powerpoint and Excel
• Ability to develop and manage a financial budget.
• Computer knowledge with regards to Club Automation (preferred)
• Excellent verbal and written communication skills
• Ability to work in high pressure situations, manage multiple deadlines and frequent interruptions, and strong attention to detail.
• Customer service oriented and able to relate to all levels of staff.
• May need to work early mornings, evenings and/or weekends to ensure center goals are met.

Responsibilities

• Works collaboratively with all department leaders to ensure department and club goals are achieved.
• Promotes and implements tennis and pickleball programs to meet or exceed targeted revenues in accordance with budget.
• Monitors financial performance, opportunities for improvement and condition of all tennis and pickleball programs.
• Ensures members and guests are provided with high quality, professional tennis and pickleball instruction that focuses on learning, safety and enjoyment.
• Provides leadership and motivation to all tennis and pickleball staff, fostering an environment that encourages professional growth and excellence in performance.
• Responsible for directing work, conducting performance appraisals, addressing concerns and complaints, and solving problems.
• Serves as a liaison between Healthplex and the community it serves.
• Supports special events and tournaments in an administrative capacity as needed.
• Ensures court appearance and surroundings areas are presentable.
• Carries out management responsibilities in accordance with Healthplex policies and applicable laws.
• Develops annual operating and capital budget for Tennis and Pickleball departments.
• Manages departmental performance against targets and budgets in accordance with Healthplex procedures and policies standards.
• As required, complete and/or approve racquet-program account adjustment forms with a high degree of accuracy and timelines.
• Orients and trains staff while assuring staff adherence to policies and procedures.
• Ensures all staff certifications are up to date.
• Attends mandatory departmental meetings within areas of responsibility as well as Healthplex Management Team meetings and Healthplex Operations Team meetings.
• Leads by example and adheres to Healthplex and RCMC policies and procedures, code of conduct, and iCare/Promise values.
• Serves as Manager on Duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees