Manager, Quality Review Program Lead | Retail Risk

Capital One • McLean, VA

92d • $146,100 - $166,700

About The Position

We are seeking a Program Lead to oversee and evolve our Quality Review Programs (Quality Assurance, Quality Control, and Data Quality). This individual will provide strategic leadership, ensuring that our programs are proactive in identifying risks and opportunities, while continuously evolving to meet enterprise needs. The successful candidate will be a forward-looking leader who not only manages the current state but also anticipates what's next—connecting insights across the business, strengthening governance, and ensuring our quality programs drive measurable, positive impact.

Requirements

• At least 3 years of experience in quality assurance, quality control, data quality, risk management, or program governance.
• At least 2 years of experience working with metrics, reporting, and visual data storytelling.

Nice To Haves

• 5+ years of experience in quality assurance, quality control, data quality, risk management, or program governance.
• 3+ years of experience working with metrics, reporting, and visual data storytelling.
• 3+ years of experience in financial services, regulatory, or risk management environments.

Responsibilities

• Lead the QA/QC/DQ program strategy, governance, and evolution.
• Be proactive in monitoring and governing programs, anticipating risks and opportunities before they surface.
• Develop and execute a program roadmap aligned to enterprise priorities.
• Provide program health updates on a regular cadence, measuring effectiveness and outcomes.
• Deliver data-driven insights through visual storytelling (dashboards, scorecards, reporting packs).
• Summarize enterprise changes, trends, and opportunities; present recommendations to leadership.
• Partner with associate readiness teams to ensure quality findings translate into new or refreshed training.
• Collaborate with stakeholders across the enterprise to align methodologies and build trust.
• Establish continuous improvement practices to strengthen quality outcomes.
• Provide indirect leadership and mentoring for quality reviewers (QC, QA, DQ).
• Ensure team members are performing effectively and supported, while supplying input for people leader performance reviews.
• Promote a culture of learning, collaboration, and accountability.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities