MANAGER, QUALITY & FIDELITY

GEO Group • Casper, WY

222d • $53,000

About The Position

The Manager, Quality & Fidelity position at GEO Reentry Services LLC. serves as the coordinator and business process owner for corporate initiatives that apply to certain program, contract, and facility types. This includes initiatives such as the Prison Rape Enforcement Act (PREA), American Correctional Association (ACA), customer/agency based audits, and the company's internal auditing guidelines. The role involves collecting, researching, analyzing, and reporting on program outcomes data to determine the effectiveness, quality, and integrity of programs while identifying areas for improvement. The position also focuses on internal business processes to ensure quality operations, adherence to company standards, and customer contract conditions.

Requirements

• Bachelor's degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required; Master's Degree preferred.
• Four (4) years' experience in a position requiring program design and policy management.
• Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
• 50% travel normally within a limited region required with some work on weekends or after hours.
• Working knowledge of criminal justice programs, policies, and procedures.
• Good interpersonal skills and the ability to work with a diverse group of staff, customers, and clients.
• Effective oral and written communication skills with internal and external contacts at all levels.
• Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
• Ability to use computers and the applicable software used by the department.

Responsibilities

• Serve as the local PREA Compliance Manager for assigned facilities and work closely with Divisional and Corporate PREA management.
• Facilitate the implementation and compliance of PREA standards in all assigned residential facilities, assisting with staff training and PREA investigations as needed.
• Conduct residential mock audits in advance of GEO internal audit reviews, focusing on compliance with contract billing, fixed assets, procurement, accounts payable, human resources, and payroll.
• Organize and implement Division directed controls for cash collection programs, developing policies and procedures, and monitoring compliance.
• Ensure consistent business processes and practices within facilities and programs are in compliance with policy.
• Provide training for security and programming staff in conjunction with the Continuum of Care Training Institute.
• Conduct investigations as assigned for Division directed and OPR related events.
• Assist with reviews and audits of Reentry Services programs to ensure compliance with customer contracts and internal standards.
• Develop and maintain Reentry Services policy and procedure manuals.
• Work with Reentry Services management to determine intermediate outcome measures in alignment with customer outcome goals.
• Provide on-site technical assistance and support in deficit areas.
• Compile, evaluate, analyze, and report outcome measures to validate the success of the Reentry Service Center program model.
• Train local program staff on issues of contract compliance and quality assurance.
• Develop timely and accurate reports on the status of program operations for customers and executive management.
• Monitor programmatic systems and procedures to achieve and maintain optimal effectiveness of operational programs.
• Perform other duties as assigned.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree