Komatsu is hiring a dynamic Manager of Quality Assurance & Voice of Customer (VOC) to lead a cross-functional team of quality engineers focused on improving customer satisfaction, product reliability, and internal processes. This role will serve as the primary bridge between customer feedback and continuous improvement, transforming data from warranty, field service, and production insights into action that enhances quality, safety, and brand credibility. As a hands-on manager, you will oversee the Quality Circles program, warranty/Juhin initiatives, and quality engineering resources across multiple product lines. You will work closely with engineering, operations, and product support to develop corrective actions, reduce cost of poor quality, and ensure voice-of-customer integration into design and manufacturing.