Manager, QA

Synack • San Mateo, CA

72d • $165,000 - $195,000

About The Position

Synack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit www.synack.com. We are seeking an experienced and highly motivated Manager, QA Engineering to lead our Agile Quality Assurance and Test Automation efforts. In this pivotal role, you will be responsible for building, mentoring, and guiding a team of talented QA engineers, defining and optimizing our QA processes, and selecting and implementing the best-in-class tools. A key focus will be on driving automation to enhance the efficiency, accuracy, and overall quality of our software products. You will play a critical part in ensuring the delivery of robust, high-quality cybersecurity solutions to our customers.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree, or equivalent experience.
• 5+ years of experience in SDET, with at least 2+ years in a leadership or management role.
• Proven experience in managing and developing QA teams.
• Strong understanding of software development life cycles (SDLC) and QA methodologies (Agile/Scrum experience highly desirable).
• Demonstrated expertise in test automation, including experience with various automation frameworks and tools - Playwright preferred, Cypress, Selenium Webdriver, TestCafe.
• Experience with BDD tools like cucumber with the automation framework.
• Proficiency writing code in at least one of Python, Golang, JavaScript or Typescript.
• Experience with CI/CD tools and practices (e.g., GitHub Actions, GitLab CI, Jenkins).
• Solid understanding of cybersecurity concepts and experience testing security-related products is a significant advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience developing internal tools, and GenAI coding tools such as Cursor, Github Pilot to improve developer experience and productivity.
• Excellent debugging skills in diagnosing issues in a multi-tier web architecture.
• Comfort with writing and reading code, and a basic understanding of data structures.
• Hands-on experience with automation framework design and development from scratch.
• Understanding of virtualization and containerization technologies.
• Understanding of Cloud technologies, like AWS, GCP, Azure.
• Experience analyzing logs using GCP, Splunk, or ELK.

Nice To Haves

• Experience testing GenAI and Agentic systems.
• Experience with testing cloud based products/applications.
• Knowledge and understanding of different kinds of VPNs.
• Experience with load and performance testing.

Responsibilities

• Lead, mentor, and develop a team of QA engineers, fostering a culture of continuous improvement, innovation, and collaboration.
• Conduct performance reviews, provide regular feedback, and support career growth for team members.
• Recruit, onboard, and retain top talent to scale the QA team as needed.
• Foster strong working relationships with development, infrastructure, product management, and other cross-functional teams.
• Define, implement, and continuously improve QA strategies, methodologies, and best practices across the software development lifecycle.
• Establish and maintain clear QA metrics and reporting to track progress, identify areas for improvement, and communicate quality status.
• Champion a 'shift-left' approach to quality, integrating testing activities earlier into the development process, where manual testing is an exception.
• Ensure QA engineers are leading automation efforts, stories have well-conceived acceptance criteria, and developers and QA engineers are collaborating to write test automation to a high standard.
• Ensure the appropriate level of functional, performance, security, and regression testing is applied.
• Ensure adherence to quality standards and regulatory requirements.
• Evaluate, select, and implement appropriate QA tools and technologies to support testing efforts, including test management systems, automation frameworks, and performance testing tools.
• Implement and manage CI/CD pipelines for automated testing, ensuring efficient and rapid feedback loops.
• Learn new technologies as needed to build tools and improve efficiency and productivity.

Benefits

• $165,000 - $195,000 Salary is determined by a combination of factors including location, level, relevant experience, and skills.
• The compensation package for this position may also include equity, and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees