Manager, QA and Safety

ICF International

3d

About The Position

ICF's Utility Programs and Services (UPS) Division is growing and currently seeking an experienced manager to oversee the Quality Assurance/Quality Control (QA/QC) function of a portfolio of residential energy efficiency programs. In this role you will support ICF in the implementation of a QA/QC program to ensure that installations meet program requirements and that subcontractors follow proper QA/QC protocol. The ideal candidate will be self-motivated, detail-oriented, and experienced enough to interface with multiple levels of ICF, utility client management, and subcontractors.

Requirements

• Bachelor's degree in Business, Energy Resources, Engineering, Environmental Studies or related area with 5+ years of experience in residential energy efficiency, building science and/or HVAC principles OR 9+ years of experience in residential energy efficiency, building science and/or HVAC principles
• 3+ years of project management experience
• 1+ years of experience with quality assurance/quality control practices
• Ability to travel up to 30% of the time
• Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, and decision-making capabilities
• Team player with the ability to work in a fast-paced environment
• Demonstrated level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy
• Experience with collaborating effectively with senior client stakeholders as well as field contractors.

Nice To Haves

• Building Performance Institute certification or other industry certifications highly desired
• Experience working in a consulting firm, utility, or contractor company

Responsibilities

• Work as part of a team providing expert program implementation services for a portfolio of utility energy efficiency programs
• Oversee the QA/QC activities conducted by ICF and subcontractor personnel
• Prepare process guides, reports, and presentations for client meetings and other deliverables
• Meet regularly with the client's QA/QC team to report on the status and results of QA/QC activities
• Responsible for reinforcing safety culture within internal team and subcontractors by establishing safety protocols, sharing safety messages, and managing prompt safety incident reporting to stakeholders
• Oversee tracking and billing of ICF inspections
• Provide quality control review and oversight of project deliverables
• Assist with continuous process improvement for the program to facilitate improved QA/QC procedures and more consistent and efficient reporting
• Facilitate staff/subcontractor/contractor trainings, workshops, and meetings, as appropriate
• Perform occasional in-field QA/QC visits/observations to evaluate subcontractor/contractor performance
• Assist with general subcontractor management

Benefits

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees