Manager, Public Safety

John Knox Village • Lee's Summit, MO

308d • $65,500

About The Position

Responsible for the overall direction of the Public Safety area including emergency medical services (EMS), security, community transportation and communication dispatching services. Meets the financial objectives and supports the business goals of the organization. Ensures internal and external customer satisfaction, developing/retaining profitable market share, and increasing non-acquisition growth. Supportive of the Village's mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

Requirements

• Bachelor's degree (B. A.) from four-year college or university in business, Management or a related field is preferred. Will consider equivalent experience in lieu of degree.
• 5 years of supervisory experience in related field required including financial management and associate supervision.
• Current BCLS certification is required.
• Must be a Missouri State Licensed EMT Basic. Paramedic preferred or willing to obtain.
• Must have a valid Missouri Commercial Driver's License - Class C with passenger endorsement or be able to obtain within 120 days of hire.
• Intermediate level knowledge of Microsoft Windows and Office - including Word, Excel, PowerPoint, and Outlook; intermediate keyboarding skills.
• Advanced skills in crisis communication, public speaking, problem solving, conflict management/negotiation, teaching, fleet management, and contract management.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Advanced level knowledge of equipment commonly associated with the EMS systems.

Nice To Haves

• Additional experience in dispatch, security, law enforcement and transportation logistics preferred.
• 5 years of emergency medical services experience preferred.

Responsibilities

• Researches new equipment and technology and ascertains funding.
• Manages resolution process for customer, resident, and associate concerns, including individuals and other organizations (e.g. hospitals, nursing homes, etc.).
• Develops and maintains department activities, systems, and documentation to support safety, risk management and corporate compliance goals.
• Maintains compliance with regulatory entities. Establishes protocols, policies, and procedures to provide efficient and effective service in line with applicable laws, regulations, and standard operating procedures for area agencies.
• Manages safety processes through education, awareness, and training. Assures safety compliance through monitoring and auditing processes. Assures proper training for licensed associates.
• Develops, implements, and monitors service delivery systems to support daily operations across the continuum.
• Develops and manages emergency services plan for all areas of the Village, including independent living and all licensed care facilities.
• Communicates departmental/organizational information and goals to department associates, residents, public and other departments. Assures high quality of service expectations to residents, associates, community, and other organizations that department serves or supports.
• Develops, monitors, and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
• Develops and recommends business plan for marketable services. Works closely with marketing team to secure business within overall Village goals. Works with risk manager and/or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
• Works cooperatively with mechanics to ensure all vehicles are in good working condition, have appropriate certificates of title, registration, state inspections, etc.
• Provides management to security program, dispatch communications center, and community transportation program.
• Maintains telecommunications contact with mobile and stationary units comprising emergency services, security, and transportation network to coordinate staff activities, enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.
• Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
• Facilitates problem solving within the legal boundaries to reduce risk of litigation.
• Develops and promotes processes for two-way communication between associates at all levels.
• Establishes policies, procedures and objectives for department and develops and manages budget processes, annual operating budget.
• Responsible for hiring, orienting, training, coaching, disciplining, discharging of associates in assigned departments and administration of Village and department policies.
• Counsels department associates, as needed. Disciplines and recommends to HR the termination of associates when necessary, documenting and coordinating actions with HR. Sets performance goals, monitors, and assesses performance of associates.
• Maintains accurate associate attendance records.
• Adheres to all safety regulations and requirements.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

Benefits

• Salary: $65,500 USD per year
• Full-Time, Exempt Position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree