Manager, Provider Integration - Physician Practice

Hackensack Meridian Health • Edison, NJ

75d • $111,924

About The Position

The Manager of Provider Integration will be responsible for the oversight of the integration of new providers while focusing on improving efficiency in the integration process in an effort to improve patient, physician and employee satisfaction. This position is tasked with establishing and maintaining standard implementation processes in all regions for practices affiliated with Hackensack Meridian Health Medical Group (HMHMG) by coordinating the efforts of provider enrollment, HR, Clinical Applications, practice operations and integration with hospital leaders and appropriate departments. The Physician Onboarding Manager will provide subject matter expertise and play the lead role in the integration of providers to Hackensack Meridian Health. This position is responsible for aiding in the establishment of a working relationship between hospital administrative Teams, HMHMG Practice Operations and Physicians who are newly hired, in practices recently acquired or in new practice facilities. The primary focus is to provide project management oversight to the transition of a physician/practice into or out of HMHMG. The Physician Onboarding Manager is also responsible for integration into the service area community to raise awareness of new services and new specialists, as well as offboarding of physicians. This role will support all aspects of onboarding from 90 days prior to start date and onwards through 120 post start date.

Requirements

• BA or BS Degree in marketing, business, management or other relevant field plus a minimum of three (3) years physician recruitment, physician relations or physician practice management.
• High School diploma, general equivalency diploma (GED), and/or GED Equivalent programs plus a minimum of five (5) years' relevant experience in physician recruitment, physician relations or physician practice management.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Nice To Haves

• Experience servicing customers from diverse organizational levels.
• Comfortable with an environment that is growing/changing.
• Proven ability to multi-task, problem-solve and work as part of a team.
• Ability to travel regularly within local region.
• Excellent interpersonal skills with the ability to engage at all levels of the organization.
• Demonstrate a professional and adaptable demeanor with internal and external clients.
• The ability to work with minimum supervision, set priorities, and follow through to accomplish results.
• Exhibit a high energy level and demonstrate the ability to work within a team.

Responsibilities

• Serve as an expert on onboarding policies and procedures for assigned new physicians.
• Work with appropriate administrative and functional leaders to orient new providers and coordinate appropriate training.
• Effectively communicate across all involved parties within the onboarding process, including but not limited to Senior Leadership, Recruitment, Contracting, Revenue Cycle, Business Development, Human Resources, Medical Staff, Operations, and Marketing.
• Serve as an advocate and onboarding liaison for the assigned newly recruited physicians.
• Collaborate with key internal stakeholders responsible for specific onboarding functions.
• Provide timely and accurate updates for new providers in the pipeline.
• Develop and maintain strong working knowledge of all databases related to onboarding.
• Manage integration process of all new physicians joining the medical staff.
• Develop tracking process and progress reports to ensure that all milestones and target dates are met.
• Assign a peer partner to new providers and maintain 30/60/90 day check-ins.
• Develop and maintain relationships with resources to assist and support the integration of new physician recruits' households into the community.
• Support Operations and Business Development Teams to ensure a smooth onboarding process.
• Ensure that all new Physicians and APPs understand the onboarding process and expectations.
• Collaborate with Marketing to design and purchase relevant branded materials.
• Create templates for communication, orientation, introductions, and initial provider schedules.
• Develop and implement a process and survey to follow-up with new physicians.
• Document onboarding process metrics through consistent data entry into the reporting system.
• Prepare onboarding process metrics and other reports according to defined requirements.
• Lead meetings and conference calls with the internal team to identify potential process risks.
• Identify onboarding process improvement opportunities based on feedback and results.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees