Manager, Provider Engagement, West

Imagine Pediatrics • LA

97d • $105,000 - $125,000

About The Position

As the Manager, Provider Engagement, West you will lead the Provider Engagement team to drive network growth, strengthen provider relationships, and ensure Imagine Pediatrics meets enrollment and performance goals. You will set clear expectations, track progress against key performance indicators (KPIs), and coach your team to deliver consistently on goals and enrollment targets. This role requires a balance of team leadership, hands-on process improvement, and relationship management.

Requirements

• 5+ years in provider engagement, network relations, or healthcare outreach.
• 2–3+ years leading teams in a fast-paced, metrics-driven environment.
• Prior leadership experience hiring, mentoring, and managing direct reports.
• Strong operational management and process improvement skills.
• Proficiency with CRM and performance dashboards (HubSpot, Tableau, Excel).
• Excellent communication and leadership presence.
• Passion for advancing healthcare access for children and families.

Responsibilities

• Partner with the Senior Director of Network Development to launch new markets and optimize existing ones.
• Lead day-to-day workflow and process improvements to ensure efficient provider engagement operations.
• Identify and resolve operational bottlenecks; proactively implement solutions that enhance efficiency and outcomes.
• Collaborate cross-functionally to remove barriers, align priorities, and ensure seamless workflows.
• Partner with the Data & Analytics team to evolve Tableau dashboards and KPIs that track outreach, contracting, and enrollment outcomes.
• Leverage tools and systems to streamline outreach, contracting, and relationship management activities.
• Monitor enrollment targets, provider engagement, and market performance; develop strategies for course correction or service recovery where needed.
• Drive accountability toward quarterly goals through regular reporting, insights, and performance reviews.
• Elevate provider feedback to leadership and ensure timely follow-up.
• Collaborate closely with the Patient Engagement function to ensure seamless coordination, aligned priorities, and effective communication between teams to support enrollment and provider relationship goals.
• Lead, coach, and develop Provider Engagement Specialists (PES) to achieve and exceed performance targets.
• Performance manage team members by setting clear expectations, coaching for improvement, and addressing low performance through structured development plans and accountability measures.
• Hold regular team meetings to review performance, share best practices, and troubleshoot roadblocks.
• Oversee training, onboarding, and professional development for new and existing team members.
• Represent Imagine in meetings with Practice Managers, PCPs, and provider stakeholders, articulating our business model and demonstrating impact through qualitative and quantitative data.
• Build and maintain high-touch relationships with key providers, ensuring satisfaction and continuity of partnerships.

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees