Manager, Property Insurance & Incident Operations , Multifamily

Cushman & Wakefield-posted 2 days ago
Full-time • Manager
Saint Louis, MO
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The Property Insurance & Incident Operations Manager is responsible for overseeing key compliance programs, including the Client Certificate of Insurance (COI) Program and incident reporting processes. This role ensures timely communication, accurate documentation, and full compliance across internal teams and client partners. Core responsibilities include contract and risk analysis, KPI tracking, process improvement, and stakeholder engagement. The Property Insurance & Incident Operations Manager also develops program plans, creates custom Smartsheet tools and presentations, and supports strategic decision-making through data analysis and reporting. This role requires strong leadership and the ability to guide cross-functional collaboration, even without direct supervisory authority, while driving operational efficiency and risk mitigation across the organization.

  • Manage the Client Certificate of Insurance (COI) Program, maintaining up-to-date records and ensuring full compliance across all stakeholders.
  • Administer the incident reporting program, ensuring effective functionality, timely response, and continuous process improvement.
  • Ensure appropriate client and internal department notifications are established and maintained for all incident reporting activities.
  • Document and summarize key points and decisions from meetings.
  • Develop and design presentation materials to effectively communicate key information and insights.
  • Create and tailor Smartsheet templates to meet specific project requirements and organizational needs.
  • Proactively identify potential risks, develop strategies to manage them, and implement mitigation plans to minimize impact.
  • Contract Analysis and Evaluation: Conduct thorough reviews of contracts to ensure compliance with company standards and identify any potential risks or issues.
  • Lead and facilitate meetings to ensure productive discussions and effective decision-making.
  • Develop and customize detailed and structured program plans, including objectives, timelines, milestones, and deliverables
  • Track key performance indicators (KPIs) to assess progress and identify areas for improvement.
  • Identify and establish the key criteria that will determine the success of the transition.
  • Provide leadership and support to team members who do not report directly, ensuring alignment with project goals and fostering a collaborative work environment.
  • Recognize and engage key stakeholders to ensure their needs and expectations are addressed throughout the project.
  • Gather, assess, and organize data to support informed decision-making and strategic planning.
  • Create detailed process maps and develop comprehensive procedures to enhance operational efficiency.
  • Organize, maintain, and ensure the accessibility of important documents and files.
  • Facilitate the identification and dissemination of best practices and key capabilities across the organization.
  • Recognize potential opportunities and integrate them into strategic plans to drive growth and improvement.
  • Leadership and Management: Ability to lead cross-functional teams and manage staff effectively.
  • Analytical Skills: Proficiency in analyzing financial implications and cost-saving opportunities.
  • Communication: Excellent verbal and written communication skills for interacting with senior management and stakeholders.
  • Project Management: Strong project management skills, including risk and gap identification, process mapping, and change management.
  • Technical Proficiency: Familiarity with procurement tools, data analysis, and automation.
  • Bachelor's degree in Business Administration, Property Management, or a related field
  • Extensive experience in global procurement or relevant industry.
  • Proven track record in leading procurement transitions and managing complex projects.
  • Experience with process improvement and digitalization in procurement.
  • Strong background in strategic sourcing, negotiations, and supplier management.
  • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
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