Manager Project / Program

IDEMIA • TN

109d • $112,130 - $1,140,171

About The Position

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Requirements

• Undergraduate degree in Business or a related field.
• 5 – 7 years of related experience in the enrollment/identity services business.
• Demonstrated leadership experience and the ability to manage activities directly or through direct reports.
• Ability to meet/obtain all required security credentials and training requirements to operate proprietary software/systems located within assigned territory.
• Intermediate Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).
• Basic Proficiency in Microsoft Office (Project and Visio).
• Knowledge of Enrollment Center Operations, Standards, and SOPs.
• Ability to achieve compliance to above and motivate others to do so.
• Strong team player attitude and the ability to work as a member of a virtual team.
• Ability to communicate effectively and persuasively via written or oral communication channels to all levels of management.
• Ability to multi-task assignments and prioritize workload accordingly in a fast-paced environment.
• Efficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverables.
• Strong work ethic and the ability to adapt in a fast-changing environment.

Responsibilities

• Responsible for financial performance of all enrollment services in the territory assigned.
• Review and understand financial reports, support assessment activities to improve financial reporting.
• Develop and execute sales plans, in coordination with Sales team.
• Support and execute Profit Improvement Plans, in coordination with Executive, Operations, and Sales team.
• Develop and execute marketing and promotional plans, in coordination with Marketing team.
• Identify areas for enrollment center expansion, in coordination with Customer Experience and Partnerships teams.
• Identify financially underperforming enrollment centers and develop cost improvement plans.
• Identify and develop Partner level relationships and incentive plans.
• Activity engage in subordinate Training and Development plans.
• Evaluate Monthly P&L reports to evaluate and develop improvement plans.
• Evaluate Monthly Site level PL to evaluate and develop improvement plans.
• Develop and execute employee incentive plans.
• Coordinate Competitive analysis and develop actions plans based upon analysis.
• Support Pricing recommendations and RFP cycles.
• Support the development of the annual budgets and quarterly financial forecasts.
• Support management, reporting, and monitoring of departmental KPIs.
• Responsible for establishing and directing the maturation of Enrollment Services Division customer service culture.
• Manage team of Customer Service Supervisors responsible for enrollment center day-to-day operations.
• Ensure compliant and quality delivery of enrollment services to applicants.
• Meet territory retail and ancillary sales targets and goals.
• Responsible for Employee Performance objectives, to include performance evaluations, KPI achievement, and hiring/firing evaluation.

Benefits

• Competitive total rewards package.
• Opportunities to support team member growth and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees