Manager Project / Program

IDEMIA-posted 2 months ago

$112,130 - $1,140,171/Yr

Full-time • Mid Level

5,001-10,000 employees

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IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsible for financial performance of all enrollment services in the territory assigned.
Review and understand financial reports, support assessment activities to improve financial reporting.
Develop and execute sales plans, in coordination with Sales team.
Support and execute Profit Improvement Plans, in coordination with Executive, Operations, and Sales team.
Develop and execute marketing and promotional plans, in coordination with Marketing team.
Identify areas for enrollment center expansion, in coordination with Customer Experience and Partnerships teams.
Identify financially underperforming enrollment centers and develop cost improvement plans.
Identify and develop Partner level relationships and incentive plans.
Activity engage in subordinate Training and Development plans.
Evaluate Monthly P&L reports to evaluate and develop improvement plans.
Evaluate Monthly Site level PL to evaluate and develop improvement plans.
Develop and execute employee incentive plans.
Coordinate Competitive analysis and develop actions plans based upon analysis.
Support Pricing recommendations and RFP cycles.
Support the development of the annual budgets and quarterly financial forecasts.
Support management, reporting, and monitoring of departmental KPIs.
Responsible for establishing and directing the maturation of Enrollment Services Division customer service culture.
Manage team of Customer Service Supervisors responsible for enrollment center day-to-day operations.
Ensure compliant and quality delivery of enrollment services to applicants.
Meet territory retail and ancillary sales targets and goals.
Responsible for Employee Performance objectives, to include performance evaluations, KPI achievement, and hiring/firing evaluation.

Undergraduate degree in Business or a related field.
5 – 7 years of related experience in the enrollment/identity services business.
Demonstrated leadership experience and the ability to manage activities directly or through direct reports.
Ability to meet/obtain all required security credentials and training requirements to operate proprietary software/systems located within assigned territory.
Intermediate Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).
Basic Proficiency in Microsoft Office (Project and Visio).
Knowledge of Enrollment Center Operations, Standards, and SOPs.
Ability to achieve compliance to above and motivate others to do so.
Strong team player attitude and the ability to work as a member of a virtual team.
Ability to communicate effectively and persuasively via written or oral communication channels to all levels of management.
Ability to multi-task assignments and prioritize workload accordingly in a fast-paced environment.
Efficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverables.
Strong work ethic and the ability to adapt in a fast-changing environment.

Competitive total rewards package.
Opportunities to support team member growth and success.

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