Manager, Project Manager Enterprise Salesforce

CVS Health • Carapichaima, CT

9d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a highly motivated and detail-oriented Salesforce Project Manager & Technical Support to lead and support initiatives within our Enterprise Salesforce ecosystem. This hybrid role requires a unique blend of project management expertise and hands-on technical knowledge of Salesforce to ensure successful delivery of projects and ongoing platform support.

Requirements

• 5+ years of experience in Salesforce administration and operations, preferably within operations or Plan Sponsor Services.
• Strong understanding of Salesforce architecture, configuration, and administration.
• Proven experience managing projects through the full lifecycle.
• Proficiency in creating reports, dashboards, and workflows.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor’s degree preferred, or equivalent professional training/experience.
• High School Diploma or General Equivalency Diploma (GED).

Nice To Haves

• Salesforce certifications.
• Ability to translate business needs into technical requirements.
• Experience leading Salesforce-related projects or teams.
• Familiarity with Salesforce Lightning and related platforms.
• Strength in problem-solving, collaboration, and decision-making.
• Growth mindset with a focus on continuous improvement.
• Strong execution and delivery skills.

Responsibilities

• Lead end-to-end Salesforce-related projects, including planning, execution, monitoring, and delivery.
• Define project scope, manage timelines, and coordinate cross-functional teams to ensure alignment with business objectives.
• Serve as the primary point of contact for Salesforce support, troubleshooting issues, implementing solutions, and supporting configuration, testing, and deployment of enhancements and integrations.
• Work closely with developers, administrators, and business stakeholders to ensure platform stability, performance, and alignment with user needs.
• Identify and implement opportunities for process optimization and automation within the Salesforce environment.
• Ensure adherence to data governance, security policies, and regulatory requirements. Respond to compliance-related requests and audits with accurate documentation and timely follow-up.
• Manage vendor relationships and oversee annual payment processes, ensuring timely execution in accordance with contracts and budget guidelines.
• Maintain comprehensive project documentation, including deliverables, deadlines, status reports, and stakeholder communications.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees