Manager, Project Management
About The Position
Position Overview: The Manager, Project Manager is responsible for leading and developing a team of Upgrade Project Managers that deliver software upgrade projects for Healthedge customers. The ideal candidate will have experience overseeing customer facing delivery for enterprise SaaS solutions with a drive to challenge their abilities and to develop customer and product expertise. As a leader within the team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support. The Product: With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. Your Impact: Directly manage a team of 5-8 Upgrade Project Managers across product lines Be a creative, driven and supportive leader a continually driving improved service and greater operational efficiencies and performance Lead, manage, and drive results in collaboration with remote team members across the US and India Be driven to learn and understand customers need to improve their experience of product upgrades and service request delivery Balance competing priorities internally and assist team in removing roadblocks and barriers to progress Manage backlog of customer service requests for a given set of clients; partner with peers to balance resources and issues as needed to expedite delivery Identify process gap improvements and steps to avoid recurrence of problems Mentor team members pertaining to career development, customer support skills, career growth, and various needs or concerns as raised by the team Conduct quarterly performance reviews that are aligned to the team’s goals and work performance Interview and hire of new team members to scale with company growth Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII All other duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field, PMP certification is a plus
- 7+ years of experience in Customer facing delivery or technical support or related field
- 3+ years of experience in managing customer facing project management teams
- Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
- Comfortable communicating and driving next steps in escalated situations
- Experience leading and maintaining team engagement in a remote work environment
- Self-motivated and driven to impact change across the team
- Comfortable working in a fast-paced, changing environment
- Experience with healthcare applications, SaaS solutions, and cloud technologies
- Solid understanding/experience of Project Management tools (Smartsheet is a plus)
- Strong knowledge of industry business practices and value offerings.
- Demonstrated leadership skills
- Ability to work collaboratively with cross-functional teams
- Job requires flexibility to provide 24x7 on call client support on rotational basis
Responsibilities
- Directly manage a team of 5-8 Upgrade Project Managers across product lines
- Be a creative, driven and supportive leader a continually driving improved service and greater operational efficiencies and performance
- Lead, manage, and drive results in collaboration with remote team members across the US and India
- Be driven to learn and understand customers need to improve their experience of product upgrades and service request delivery
- Balance competing priorities internally and assist team in removing roadblocks and barriers to progress
- Manage backlog of customer service requests for a given set of clients; partner with peers to balance resources and issues as needed to expedite delivery
- Identify process gap improvements and steps to avoid recurrence of problems
- Mentor team members pertaining to career development, customer support skills, career growth, and various needs or concerns as raised by the team
- Conduct quarterly performance reviews that are aligned to the team’s goals and work performance
- Interview and hire of new team members to scale with company growth
- Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
