Manager, Program Operations and Strategy

Apple • Cupertino, CA

78d

About The Position

The On-Device Programs team manages a suite of premier in-store demo experiences as well as an interactive sales tool (Guide) for channel sellers. As the Program Operations and Strategy Manager you will lead a team accountable for the operations, management and expansion of both Guide and On-Device demo initiatives. We’re looking for an experienced individual who will steer a team in crafting and scaling groundbreaking tools for both partner and Apple staff to use in order to elevate the sales conversation with their customers. The scope of work requires the ability to adapt from program strategy, to development, to operations, to experience design, and to geo readiness.

Requirements

• 5+ years of experience working in a geo.
• Experience with programs in a retail setting.
• 5+ years demonstrated ability building and leading a high performing team.
• Highly effective communicator with partners and executive leadership.
• MS/MBA or equivalent practical experience.

Responsibilities

• Manage a team of dedicated individual contributors, providing guidance on scope of work, track and lead priorities against business objectives.
• Mentor and support individual performance and career growth and development.
• Support business and operational aspects of On-Device programs, including program deployment, program health, communication, field user documentation, production support, program reporting for Apple WW and Geo teams and XF teams.
• Execute the plan of record for On-Device demo programs and Guide, driving forward the deployment strategy in collaboration with regions across the world.
• Find ways to promote your program & processes to the target audience(s), partners, and regional teams.
• Contribute to test and try efforts to be forward looking and drive continuous improvement.
• Lead analysis of key strategic projects, track performance for these new expansion opportunities through quantitative and qualitative data.
• Oversee team operational budget.
• Communicate openly and be influential, interfacing seamlessly with senior leadership in WW and in geo.

What This Job Offers

• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees