Manager, Program Management (GBSC-Operational Excellence)

Mastercard • O'Fallon, MO

161d • $100,000 - $160,000

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what's next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. The Manager, Program Management will ensure smooth and efficient business processes, identify improvement areas, and implement strategies to enhance operational performance. This role requires a strong understanding of business analysis, project management, and operational excellence.

Requirements

• Proven experience in operational assurance, program management, and/or technical product management roles.
• Proven, multi-year experience in program management, operations assurance, or a related field.
• Strong understanding of industry standards and best practices in operational assurance.
• Excellent project management skills, with a track record of successfully leading and delivering complex projects.
• Technical proficiency and experience with product development and implementation.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

Nice To Haves

• Professional certifications such as PMP, Six Sigma, or other relevant certifications.
• Experience in the financial services or technology industry.

Responsibilities

• Identify, analyze, and recommend improvements to operational processes.
• Lead and manage complex, cross-functional programs and projects from initiation to completion.
• Develop project plans, timelines, and budgets, ensuring adherence to milestones and deliverables.
• Facilitate effective communication and collaboration among stakeholders.
• Identify and mitigate project risks, ensuring timely resolution of issues.
• Develop and implement operational assurance frameworks to ensure compliance with industry standards and regulatory requirements.
• Conduct assessments to identify operational risks and inefficiencies.
• Collaborate with teams to design and implement corrective actions and preventive measures.
• Monitor and report on KPIs to track operational performance.
• Assess and mitigate risks associated with operational processes and projects.
• Oversee the implementation of operational projects for Revenue systems and solutions.
• Ensure alignment of technical solutions with business needs.
• Work with cross-functional teams to ensure alignment and successful execution of initiatives.
• Develop and implement metrics to monitor and evaluate operational performance.
• Prepare and present reports on operational performance and project status to senior management.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities