Mastercard-posted 3 months ago
$100,000 - $160,000/Yr
Full-time • Manager
O'Fallon, MO
Credit Intermediation and Related Activities

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what's next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. The Manager, Program Management will ensure smooth and efficient business processes, identify improvement areas, and implement strategies to enhance operational performance. This role requires a strong understanding of business analysis, project management, and operational excellence.

  • Identify, analyze, and recommend improvements to operational processes.
  • Lead and manage complex, cross-functional programs and projects from initiation to completion.
  • Develop project plans, timelines, and budgets, ensuring adherence to milestones and deliverables.
  • Facilitate effective communication and collaboration among stakeholders.
  • Identify and mitigate project risks, ensuring timely resolution of issues.
  • Develop and implement operational assurance frameworks to ensure compliance with industry standards and regulatory requirements.
  • Conduct assessments to identify operational risks and inefficiencies.
  • Collaborate with teams to design and implement corrective actions and preventive measures.
  • Monitor and report on KPIs to track operational performance.
  • Assess and mitigate risks associated with operational processes and projects.
  • Oversee the implementation of operational projects for Revenue systems and solutions.
  • Ensure alignment of technical solutions with business needs.
  • Work with cross-functional teams to ensure alignment and successful execution of initiatives.
  • Develop and implement metrics to monitor and evaluate operational performance.
  • Prepare and present reports on operational performance and project status to senior management.
  • Proven experience in operational assurance, program management, and/or technical product management roles.
  • Proven, multi-year experience in program management, operations assurance, or a related field.
  • Strong understanding of industry standards and best practices in operational assurance.
  • Excellent project management skills, with a track record of successfully leading and delivering complex projects.
  • Technical proficiency and experience with product development and implementation.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Professional certifications such as PMP, Six Sigma, or other relevant certifications.
  • Experience in the financial services or technology industry.
  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
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