Manager, Professional Services

Proofpoint•Wyoming, NV

About The Position

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Manager, Professional Services The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment.

Requirements

3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
Hands on experience in Professional Services, Service Delivery, or Customer Success environments
Ability to operate effectively in a matrixed, shared resource environment with guidance and support
Demonstrated execution discipline and the ability to manage multiple engagements and priorities
Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
Interest in operational rigor, service quality, and continuous improvement
Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired

Responsibilities

Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
Support cross functional initiatives that improve delivery effectiveness and customer outcomes
Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team