Manager, Professional Education – Speaker’s Bureau and Customer Engagement

Abbott Laboratories • Austin, TX

5d • Onsite

About The Position

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.
As the Manager of Professional Education for the Speaker’s Bureau and Customer Engagement in Heart Failure, you will lead the strategic development, execution, and continuous improvement of faculty-led education programs and customer-facing engagement initiatives. This role oversees the planning and operational excellence of the Speaker’s Bureau, ensures high-quality clinician education experiences, and strengthens customer relationships in alignment with organizational priorities. You will apply advanced business and educational principles to design impactful programs, optimize processes, and drive cross‑functional collaboration. With broad autonomy, you will champion efficiency, compliance, and best practices while delivering innovative, cost‑effective solutions that elevate the customer experience and support the growth of the Heart Failure portfolio.

Requirements

• Bachelors’ Degree in life sciences, engineering, nursing, or applicable educational field.
• 8+ years progressively responsible experience in technical education, with a demonstrated record of designing and administering field-based education programs.
• Excellent verbal and written communication with ability to effectively communicate at multiple levels in the organization.
• Strong leadership skills, including the ability to set goals and provide constructive feedback to build positive relationships for business results.
• Strong organizational, planning, follow-up skills and ability to hold others accountable.
• Multi-task, prioritizes and meets deadlines.
• Experience working in a broader enterprise in a highly matrixed and geographically diverse business environment.
• Work effectively within a team in a fast-paced changing environment.
• Ability to travel approximately 30-40%.

Nice To Haves

• Master’s Degree
• Experience managing people and/or leading teams.

Responsibilities

• Lead the strategic planning, execution, and compliance oversight of the Speaker’s Bureau program across all regions.
• Recruit, onboard, and develop faculty speakers to ensure clinical excellence and message consistency.
• Partner with Medical Affairs, Compliance, Marketing and Finance to maintain accurate speaker content, fee schedules, contracts, and documentation.
• Oversee the scheduling, logistics, and quality assurance of all speaker programs (in‑person, virtual, hybrid).
• Monitor speaker performance and program impact; implement continuous improvement strategies.
• Design and deliver high‑quality educational experiences for clinicians, customers, and key accounts, aligned with business and clinical priorities.
• Oversee the management of customer engagement events including advisory boards, trainings, workshops, immersive learning experiences, and peer‑to-peer activities.
• Collaborate with Sales, Clinical, and Marketing partners to assess educational needs and tailor programs appropriately.
• Ensure all education content meets regulatory, compliance, and brand standards.
• Strengthen clinician relationships through meaningful, insights‑driven engagement and follow‑up.
• Support field teams with education resources, program planning, and customer-facing materials.
• Identify opportunities to expand reach, improve customer experience, and support adoption/retention of key technologies.
• Gather customer insights to inform marketing strategies and product education needs.
• Oversee budget planning, forecasting, and program spend to ensure efficient use of resources.
• Track KPIs, attendance, speaker utilization, engagement trends, and business impact; deliver reporting to leadership.
• Maintain accurate systems, records, and tools for Speaker’s Bureau management and customer programs.
• Drive operational improvements through process enhancements, technology utilization, and cross‑functional alignment.
• Provide guidance and mentorship to supporting roles, agencies, or vendors involved in program execution.
• Represent Professional Education in cross‑functional initiatives and strategic planning.
• Ensure smooth collaboration with Compliance, Legal, Sales Leadership, Medical Affairs, and Marketing partners.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager