Manager, Production Operations, Key Bicayne, Miami, FL (96)

Five-Star AudioVisual • Miami Shores, FL

104d

About The Position

The Manager, Production Operations oversees daily floor operations and technician workflow to ensure all equipment and services are delivered on time, in proper working order, and according to client and hotel specifications. This role manages inventory control procedures to maintain appropriate stock levels while ensuring the safety, security, and quality of equipment. The manager attends key hotel meetings, including BEO and pre-production meetings, as needed, and reviews billing with clients for accuracy, obtaining approval and promptly communicating any potential issues to the Director and/or Experiential Event Producer. Additionally, the manager ensures the implementation of the Experiential Method across operations and reviews quotes to make cost-efficiency recommendations in line with company standard operating procedures.

Requirements

• Minimum 3 years of hands-on experience in the events and audiovisual industry.
• Experience with audio equipment including microphones, speakers, sound systems, and channel mixers.
• Experience with video equipment including cameras, LCD/LED screens, projectors, and monitors.
• Experience with lighting equipment including GOBOs, gels, uplighting, and stage lighting.
• Advanced knowledge of both PC and Mac operating systems and software.
• Advanced knowledge and experience in event A/V setups, strikes, and programming.
• Demonstrated leadership ability.
• Strong planning, organizational, and problem-solving skills.
• Exceptional customer service or hospitality experience.
• Excellent interpersonal, communication, and negotiation skills.
• Valid driver's license and clean driving record.

Nice To Haves

• AV certification or related coursework preferred.
• Collaborative team player with a service-first mindset.
• Ability to travel for large-scale events.

Responsibilities

• Oversee daily floor operations and technician workflow.
• Manage inventory control procedures.
• Attend key hotel meetings, including BEO and pre-production meetings.
• Review billing with clients for accuracy and obtain approval.
• Communicate potential issues to the Director and/or Experiential Event Producer.
• Ensure implementation of the Experiential Method across operations.
• Review quotes and make cost-efficiency recommendations.

Benefits

• 401(k) with company match
• Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account
• Life insurance
• Paid sick leave
• Paid vacation time
• Company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees