Manager, Product Strategy

Warby Parker•New York, NY

About The Position

Warby Parker is on the lookout for a strategic, detail-focused Product Strategy Manager to help drive the success of our AI glasses business. Reporting to the Director of Product Strategy, your key responsibilities will be managing our partnerships and collaborating on operational improvements with internal partners (like our Brand, Ecommerce, Retail, and CX teams). This is a highly collaborative, operational, and strategic role for someone who is excited to support internal and external partnerships, both launching and then growing our AI glasses business—as well as helping inform the long-range planning for AI glasses.

Requirements

Backed by 5+ years of experience in a highly analytic, client/vendor-facing, and strategic role (bonus points for experience in management consulting or corporate strategy)
Highly analytical, leveraging data and customer insights to inform decisions and drive business outcomes
A compelling communicator and presenter, able to translate complex data into clear strategies and inspire alignment across stakeholders
Comfortable working with digital product and technology teams, with a track record of contributing to digital innovation and ecommerce enhancements
Adept at working with uncertainty and managing multiple shifting priorities in a fast-paced environment
Energized by wearable tech and want to shape what comes next
A whiz at Microsoft Excel and PowerPoint and/or the Google equivalent (Sheets, Slides)
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Nice To Haves

Experience or comfort with experimenting with AI to support and enhance your work
Experience in wearables, AR/VR, voice, or other AI-powered consumer tech products
Familiarity with Looker
Passion for delivering value and amazing experiences to customers

Responsibilities

Own relationships with external partners, work cross-functionally to operationalize a new business, and help inform the long-range planning for AI glasses
Act as a liaison between internal Operations teams and external partners to ensure our retail stores and internal teams are set up for success
Track partner deliverables and timelines, ensuring clear documentation and collaboration
Propose and manage the pricing strategy, customer policies, and shopping flows through analysis and tracking the competitor landscape
Collect, analyze, and interpret data to track key performance metrics (e.g., unit sales, attach rates, and customer satisfaction) and measure the effectiveness of strategic initiatives
Synthesize customer feedback and product performance to identify areas for improvement and share insights with our partners
Partner with internal Marketing, Retail, and Brand teams to support go-to-market strategy, launch plans, and campaign execution
Own the AI glasses assortment and product planning; ideate on the best ways to optimize AI glasses design and expand our offerings
Manage internal and external workstreams to roll out future launches (i.e., new SKUs, display lenses, and new markets)
Oversee an analyst to effectively and efficiently support in the roll out of AI glasses and the continued success of the business by creating dashboards to track KPIs, identifying improvement opportunities, and analyzing market trends