Manager Product Performance I - Ti - Quality & Product Development

Sylvamo • Ticonderoga, NY

10d

About The Position

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.
Come grow with us!
This position reports to the Group Leader - Quality & Product Development and is responsible for applying quality management principles, structured problem solving, statistical methods, and work systems to drive continuous product quality improvement, reduce customer complaints and claims, and increase customer satisfaction.
The Product Performance Manager (PPM) will have or obtain expertise in the quality attributes, systems, and processes associated with Ticonderoga’s products and be expected to be able to resolve complex situations or problems where no precedence exists. Successful candidates must be able to utilize technical knowledge to assist the business units in maintaining knowledge of strategic customer’s quality expectations.

Requirements

• Bachelor’s degree, with minimum of 3 years with a preferred 5 years of paper industry experience
• Ability to learn and master mill quality systems such as Proficy, Pi, PPR/Omega, Business Warehouse, Thumb Print, WebApps, Crystal Reports, SAP, etc. to efficiently analyze data daily and communicate analysis/results effectively.
• Proven leadership and supervisory experience are preferred.
• Manufacturing Excellence experience (Green Belt level) preferred, otherwise, must be willing to obtain Green Belt certification.
• Experience with MiniTab/Excel and applying data analytics, creating supporting documentation or presentations in MS Office.
• The PPM will stay current with knowledge of quality systems and management development knowledge through formal and informal training. Examples may be data analysis techniques, design of experiments, etc.
• The PPM will continue to develop knowledge of the process area involved, especially as it relates to major quality concerns through daily involvement, informal training, and learning.

Responsibilities

• The PPM is the voice of the customer within the mill. At the same time, the PPM represents the mill’s point of view when working with Sales, Marketing, Technology, or others external to the mill.
• Fully participate in all mill-wide and departmental safety initiatives and programs and understands the basic environmental compliance and safety requirements of the business unit.
• Responsible for coordinating all internal and external customer visits. This includes communicating with Sales, CTS, Marketing, etc. as needed, ensuring all arrangements & details are set, communications throughout the mill, inviting appropriate mill personnel, etc…
• Responsible for providing training to mill personnel, especially operators, First Line Leaders, and area supervisors, on products, grade lines, customers, end user applications and Quality Work Systems.
• People management – will conduct effective one-on-ones, and be responsible for Day Lab personnel to ensure alignment of the department, mill, and company goals
• Become knowledgeable of the quality labs testing procedures, and understand why each test is performed and its importance
• Weekly review of Day Force to ensure proper work hours for hourly lab employees.
• Assess the health of the mill first thing each day and communicate daily with appropriate business unit members. This will be accomplished through reviews of quality and production logs, as well as participation in daily production meetings to obtain information on key operational issues.
• Be action-oriented by working with the business units daily to ensure that quality issues are resolved as quickly as possible. The PPM should be courageous and manage conflict to ensure quick resolution of problems. A PPM perseveres and moves forward despite fears or difficulties, is open and straightforward with others
• A PPM can influence change as an individual contributor by being Trustworthy and demonstrating care by elevating what matters to individuals and supports an environment where all are welcome and valued
• Committed to the success of the business units.
• Continuously work with the business units to assess process capability and reduce variability. For example: Paper Losses, Grade Change Times, Quality Rejects, and Downtime
• Review of the paper machine’s run schedule for potential quality issues
• Proactive – anticipates production or other technical department needs (trials, start-ups, operational or quality issues, etc.) and provide resources or guidance to accomplish.
• A PPM is Customer Focused – they actively participate and is the key driver in the development of quality work systems to prevent the recurrence of quality issues.
• We will continuously look for opportunities to involve operators in customer visits and complaint calls. Feedback on the visit should be given to appropriate parties
• Responds to all appropriate complaints within a week.
• Support the business unit and area technical leaders in product development and cost reduction, and cash flow generation opportunities
• Works with manufacturing, technical, and the appropriate product manager in Sylvamo Headquarters to optimize the manufacturing specs.
• Audits the quality systems routinely, including internal quality inspection action items
• Works with manufacturing, marketing and sales on product inquiries, product application opportunities, and other customer/sales issues. Key areas include machine and process capabilities, systems needed, etc.
• Manages Corporate Quality System Policy, Corp Quality Initiatives, and Corporate Quality Audit and tracks action items and improvements
• A PPM is sustainability focused – they are responsible for facilitating the development and enhancing the Quality’s Top 100 worksystems
• Perform testing on complaint samples.
• Coordinate disposition of non A-1 products. Manage Quality Hold report (rolls produced within 30 days and sheeted product within 60 days).
• Manage color shade standard inventories.
• Maintain the Elrepho color units in Stock Prep.
• Weekend Duty Support for the mill in a key operating area on a 6-week rotation
• Communication between the PPM and business units regarding trials, complaints, customer visits and other issues that affect the area is expected. Daily communication internally through memos, communiqués, verbal exchange, Quality Alerts, One Point Lessons, E-Mails, etc. is a way of life.

Benefits

• Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more.
• Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees