Manager, Product Operations

ISACA

85d • $94,884 - $142,327

About The Position

The Manager, Product Operations plays a critical leadership role in driving operational excellence across the product lifecycle—from development through delivery. This role is responsible for building and optimizing the frameworks, processes, and cross-functional collaboration necessary to scale and enhance product performance. Acting as a strategic partner to Product Management, Publishing, Membership, IT, Sales, Marketing, and Sales Operations, this individual ensures alignment, clarity, and efficiency across all touchpoints that influence product success. The Manager will lead initiatives focused on process improvement, data-driven decision-making, and continuous optimization to accelerate time-to-market and elevate the overall product experience.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Product Management from an accredited university or equivalent combination of education and relevant professional experience.
• 6–8 years of experience, including 2–3 years of people management or team leadership experience.
• Background in data-driven decision-making, including the development of KPIs, dashboards, and reporting to measure operational effectiveness.
• Experience managing budgets and vendor relationships.
• Previous work experience as an operations manager, product operations manager.
• Familiarity with product management, operations management, pricing management, data analytics, and project management.

Nice To Haves

• Master’s Degree in Business Administration, Operations Management, Product Management from an accredited university or equivalent combination of education and relevant professional experience.
• 8+ Years of relevant professional experience with proven track record of successful team management and leadership.
• Experience managing operations at an association.
• Experience managing operations at a learning, content, or service product management organization.
• Experience working in an agile environment.

Responsibilities

• Provide strategic leadership, coaching, and mentorship to the product operations team, fostering a high-performance culture rooted in excellence, accountability, and continuous improvement.
• Partner with senior product management to align operational practices with corporate objectives.
• Define and implement scalable, best-in-class processes for product setup, maintenance, and sunsetting.
• Establish and oversee quality assurance standards to ensure products meet organizational expectations throughout their lifecycle.
• Define key performance indicators (KPIs) and collaborate with data analysts to deliver actionable dashboards and reporting.
• Act as the primary operational liaison across Product Management, Publishing, Membership, IT, Sales, Marketing, and Operations.
• Evaluate and implement tools and technologies to enhance product operations efficiency.
• Train teams on new processes to improve collaboration and productivity.
• Supervise cross-functional project management for product launches and updates.
• Maintain and communicate the product roadmap, prepare regular performance reports for senior management, manage operations budgets, and identify opportunities for cost optimization.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree