Manager, Product Operations - Resy
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Amex Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences. Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table. How will you make an impact in this role? Resy is looking for a Product Operations Manager to join our team. As a Product Operations Manager you will be responsible for driving key initiatives and processes that will enable the Global Dining Product organization to continue scaling and delivering best-in-class experiences for our users. The role encompasses various responsibilities including managing project operations for roadmap initiatives, driving end to end delivery of process and systems improvements, and ongoing management of current efforts designed to empower product and deliver on needs of our business stakeholders. The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process improvement and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor.
Requirements
- At least 2 years of experience in Product or Product Operations
- Skilled at project management across various stakeholders
- Understanding of software lifecycle management
- Exceptional verbal and written communication skills
- Proven ability to create clarity in ambiguity and lead through influence across various stakeholders
- A self-starter with strong attention to details
- Approach challenges as new opportunities
Nice To Haves
- Experience in the hospitality industry
Responsibilities
- Define and implement unified systems and processes that increase velocity, visibility, and reduce risk across the product development lifecycle
- Project manage critical product changes through project delivery and maintenance phases
- Manage ongoing release management and roadmap activities
- Collaborate closely with product, design, UX research, engineering, data, and servicing stakeholders
- Support programmatic delivery and execution of Enterprise initiatives
- Contribute to high-performing team culture that values innovation, collaboration, and continuous improvement
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
