Manager, Product Management - Omnichannel Customer Experience

Trex Pte Ltd • Winchester, VA

99d • $150,000 - $170,000

About The Position

When you work at Trex, you're helping to grow and enhance a true original. You join a company that boldly launched an entire industry… and still leads the way. We are looking for a Manager, Product Management - Omnichannel Customer Experience to help us by guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. As a Trex Manager, Product Management - Omnichannel Customer Experience, you will be looked to as an innovator and expected to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. This role is a key member of our Information Technology team.

Requirements

• Minimum of 5 years of experience as Product Managers.
• Strong background in defining, designing, building, and delivering digital products and customer-facing experiences.
• At least 3 years of hands-on experience with Salesforce Sales, Marketing, CRM, Experience, Service, Data, and App Cloud.
• Bachelor's degree (or equivalent) in a related field.
• Product management experience delivering digital products and customer-facing solutions.
• Hands-on expertise with Salesforce Sales, Marketing, CRM, Experience, Service, Data, and App Cloud.
• Proven ability to manage multiple products using Agile methodologies in fast-moving, dynamic environments.
• Strong communication and influencing skills, with the ability to build alignment across stakeholders and teams without direct authority.
• Experience defining and prioritizing user stories, conducting research and testing, and using metrics and analytics to measure product value.
• Strategic mindset with the ability to connect business needs, customer insights, and technology capabilities to drive impactful outcomes.

Responsibilities

• Put safety first - Always! Lead and foster our 'people first' culture.
• Develops, maintains, and communicates capabilities-based product roadmaps and performance.
• Gains a thorough understanding of end consumer and business stakeholder needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide unparalleled experience.
• Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners.
• Meets with users and stakeholders as needed to understand processes, pain points, and system waste to identify where to improve the user experience.
• Creates epics to drive improvements to product vision, features, and back-end systems, and adjusts for new business models.
• Determines the value to the business of anticipated product updates.
• Identifies goals, metrics, and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings.
• Looks across product teams with a focus on alignment and dependencies.
• Reviews recommended solutions and work of the product team to ensure products are aligned with company, stakeholder, and end user priorities.
• Documents, reviews, and ensures that all quality and change control standards are met.
• Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product to meet strategic, financial, and technical goals.
• Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision, and user needs.
• Provides regular updates to leadership regarding the progress of products within the portfolio.
• Provides leadership, mentoring, and coaching to Product Managers and Business Analysts.
• Fosters collaboration with team members (within and across squads or balanced teams) to drive value and identify and resolve impediments.
• Acts as a proponent of modern software development practices.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
• Manages cross-functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Guides more junior team members in strategy, alignment, analysis, and execution tasks.
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice).
• Attracts, retains, and develops top talent to build a world-class Product Management Team.

Benefits

• Paid holidays and paid vacation.
• Health, Dental, and Vision Insurance with a variety of options.
• 401(k) With Company Match.
• Tuition Reimbursement.
• Training and Education options.
• Stock Purchase Program.
• Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree