We are seeking a Manager, Product Development to lead the design and delivery of next-generation customer engagement platforms, leveraging Google Cloud's Customer Engagement Suite (CES). This role is instrumental in driving digital CX transformation by integrating AI-powered tools like Dialog Flow, Contact Center AI (CCAI), Vertex AI, Apigee, and Big Query to build scalable, intelligent, and personalized customer service experiences. You will work with a high-performing team of developers, cloud architects, and business stakeholders to modernize customer interaction channels - from call centers to digital self-service. This position requires a mix of strong technical and functional skills, leadership ability, and a deep understanding of agile software development practices.