Manager, Product Design - Design Systems

Capital One•Richmond, NY

1d•$144,000 - $197,200

About The Position

Manager, Product Design - Design Systems Product Designer - Design Systems (Manager level - IC) At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We are currently seeking a Product Designer to join our Card Servicing Experience design team. We design the experiences and tools that help our servicing associates help our customers, or help our customers help themselves. The work we do ensures customers can easily navigate any question or problem they have along their journey with us, no matter which path they follow. This Product Designer will combine their craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems. You will oversee work on our agent platform and its associated design system and governance processes – ensuring that when we expand our product feature set, we do so in a methodical, systematic way. We’re looking for a designer who will take a systems-mindset to defining and deploying consistent, reusable componentry and patterns across our product portfolio. This designer gets excited by enabling fellow design and product partners with the documentation needed to leverage, contribute to, scale, and evolve our library. Here are some of the expected competencies for this role: Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes Design System Expertise: Apply a deep understanding of Figma's advanced design system features to: Expertly build and maintain robust, scalable components with nested instances, variants, text-properties, booleans, and interactive components Document component tech specs and usage guidelines like dos, don’ts, accessibility guidance and usage examples Create responsive components and documentation via auto layout, constraints, and interactive connections. Effectively apply atomic design methodology to ensure proper level of inheritance throughout our design system Efficiently organize and publish new versions of our design library and suite of documentation via branching controls with a risk-adverse mindset Provide a single source of design truth by managing access and ensure version control Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One Be a strategic partner to other design system teams across the enterprise to ensure cohesion Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy Facilitate workshops and collaborate with designers across various teams to validate new components and evolve existing ones Partner, mentor and teach other designers who contribute to the design system. Partner with Product Owners to prioritize roadmaps Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions Facilitate onboarding for new teams leveraging our design system Through governance, provide action-oriented guidance and approval for teams leveraging our design system Share important announcements to the community regarding our design system and processes The ideal candidate has a strong portfolio demonstrating their process, results, and impact.

Requirements

At least 6 years of experience in a Product Design role
At least 6 years of experience with design and prototyping tools, such as Figma
Experience leading a design system

Nice To Haves

Experience collaborating with product, tech and business partners
Experience leading design projects or teams
Experience leading a multi-level design system within a larger ecosystem
Experience working in heavily regulated, data heavy problem spaces

Responsibilities

Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One
Be a strategic partner to other design system teams across the enterprise to ensure cohesion
Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
Facilitate workshops and collaborate with designers across various teams to validate new components and evolve existing ones
Partner, mentor and teach other designers who contribute to the design system.
Partner with Product Owners to prioritize roadmaps
Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions
Facilitate onboarding for new teams leveraging our design system
Through governance, provide action-oriented guidance and approval for teams leveraging our design system
Share important announcements to the community regarding our design system and processes