Manager, Product (Content Management and Fulfillment)

NBCUniversal • Englewood Cliffs, NJ

82d • $140,000 - $175,000

About The Position

Versant Media’s Content and Operations group is seeking a Manager, Product (Fulfillment) to lead our Content Management and Fulfillment teams. This role will report to the Director of Content and Operations and oversee a team of Product Owners and Product Specialists responsible for ensuring that assets are ingested, enriched, quality-checked, and distributed efficiently across platforms and partners. The Manager will serve as a subject matter expert in media fulfillment and file-based delivery workflows, leading the definition and delivery of product capabilities that ensure timely, accurate, and scalable distribution of content across linear, digital, and partner endpoints. This includes systems for order orchestration, asset readiness, metadata packaging, and delivery tracking across direct-to-consumer, MVPD, FAST, and syndication pipelines. In this role, you’ll collaborate closely with engineering, content operations, partner management, and third-party vendors to deliver resilient platforms that support evolving distribution strategies, automation goals, and cross-platform visibility. You will own the product vision, strategy, and roadmap for your domain and guide a cross-functional team to design, build, and scale solutions that unify workflows, reduce manual effort, and enable content fulfillment and distribution across Versant’s content supply chain.

Requirements

• Bachelor’s degree or equivalent experience in Media, Product Management, Operations, or a related field.
• 8+ years in digital or broadcast media environments—including 3+ years leading product teams or agile squads.
• Hands-on experience with media asset management (MAM), file-based delivery, packaging, or multi-platform distribution workflows.
• Proven ability to manage products that operate at scale, under SLAs, and with high operational sensitivity.
• Strong communication and facilitation skills across technical, operational, and partner stakeholder groups.
• Proficiency with Jira/Confluence and fulfillment-ops tooling such as MAM/orchestration platforms, file-transfer acceleration, and operational analytics dashboards.

Nice To Haves

• Strong technical fluency with the ability to engage deeply with engineering and architecture teams—able to interpret asset-management designs, packaging workflows, and file-transfer protocols, and to contribute meaningfully to technical planning conversations.
• Familiarity with metadata governance, downstream partner specifications, and dynamic packaging / delivery rules across DTC, MVPD, FAST, and syndication endpoints.
• Experience migrating from legacy MAM, FTP/tape, or siloed delivery systems to cloud-native, event-driven orchestration platforms.
• Certifications such as CSPO, SAFe POPM, or PMP are a plus.
• Deep empathy for fulfillment and operations users and a passion for building tools that reduce manual steps at scale.
• Familiarity with AI/ML concepts (e.g., LLMs, embeddings) and curiosity in applying them to enhance fulfillment workflows or embed intelligent behaviors like auto-QC, metadata enrichment, or anomaly detection.

Responsibilities

• Hire, mentor, and develop a high-performing team of Product Owners and Specialists; foster collaboration, ownership, and continuous growth.
• Define the product strategy and roadmap for content management, asset readiness, and multi-platform fulfillment, aligning platform evolution with business needs and distribution goals.
• Partner with ingest, QC, packaging, delivery-ops, and partner-management teams to ensure seamless hand-offs across order orchestration, metadata packaging, file transfer, and delivery tracking pipelines.
• Embed intelligent automation into fulfillment workflows, including auto-QC, predictive order routing, anomaly detection, and dynamic packaging rules.
• Drive end-to-end delivery across the portfolio, facilitating quarterly planning, sprint execution, and release milestones while clearing roadblocks.
• Champion instrumentation, alerting, SLAs, and governance that ensure enterprise-grade reliability and compliance for file-based distribution.
• Provide clear, executive-ready updates on product direction, roadmap progress, and delivery risks; co-lead customer and vendor conversations as needed.
• Lead migration from legacy MAM, FTP, or tape-based workflows to cloud-native, event-driven fulfillment platforms; partner with architecture and engineering on system design.

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree