Manager, Product Consumer Insights - Member Experience

Netflix • Los Angeles, CA

100d • $320,000 - $560,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Product Consumer Insights Team uncovers compelling ways to attract and engage members around the globe. We are hiring two Product Consumer Insights Managers. These leadership roles sit within the Product Consumer Insights Member team and will manage a team of stunning senior researchers focusing on Netflix’s core user experiences across the TV, Mobile, Web platforms, and Live TV experiences. Working Model: This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations.

Requirements

• Minimum 3 to 5 years of experience leading a team of product researchers, with strong instincts for when to step in and when to empower independence.
• Experience leading senior researchers preferred.
• Skilled at prioritizing across competing needs and articulating clear rationale for decisions.
• Deep expertise in global product research informing UX strategy; experience in digital subscription or video entertainment businesses is a plus.
• Expertise in product and user experience research, qualitative and quantitative methodologies, and hands-on international research experience.
• Strong ability to synthesize insights across multiple studies and translate findings into actionable, strategic recommendations.
• Natural connector who identifies opportunities for alignment and builds bridges across domains.
• Thrives in ambiguity and fast-paced environments, demonstrating sound judgment and adaptability in the face of evolving priorities.
• Exceptional communicator, able to distill complex topics into succinct, compelling narratives.

Responsibilities

• Lead and inspire a stunning team of senior product researchers
• Establish a vision and priorities for your team to help inform our business and product strategy
• Shape the strategic direction of member-related business opportunities by ensuring insights are embedded in key decisions at every stage
• Guide your team to lead high-impact projects that span end-to-end product development
• Build and strengthen partnerships with Product Management, Design, Data Science, Finance & Strategy, and Product Marketing
• Set clear roles, responsibilities, and expectations that maximize coverage and impact
• Play a key role in shaping the future vision and structure of the Member CI team as Netflix’s ecosystem grows.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees