Manager Product Architecture and Operations

Surescripts • Minneapolis, MN

9d • Hybrid

About The Position

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. Job Summary: This role unifies business architecture and product operations to connect strategy, architecture, and execution across Product Innovation. The Manager ensures Surescripts’ product portfolio is reusable, interoperable, and scalable, enabling delivery of innovative, high-quality solutions that meet evolving market needs. Leading a team of Enterprise Business Architects and Product Operations Analysts, this role establishes enterprise standards (capability maps, value streams, release governance) and drives portfolio-level rhythms, tools, and processes to accelerate delivery, improve decision-making, and enhance predictability. This role partners with Product Management, Engineering, Marketing, Data & Analytics, and Finance to translate strategy into measurable results, fostering a culture of innovation, accountability, and customer-centricity while developing talent in architecture, governance, analytics, and cross-functional facilitation.

Requirements

• Bachelor’s degree or equivalent experience.
• 8+ years in business/product architecture, product operations, product management, business analysis, or related disciplines; 2+ years leading people or matrixed teams.
• Demonstrated experience building capability maps/value streams, defining operating frameworks, and improving time-to-market through governance and tooling.
• Fluency with Aha!, Jira/Confluence, SharePoint/Office 365, portfolio reporting, and agile methods.
• In-depth knowledge of Surescripts products and services.
• Exceptional communication, facilitation, and stakeholder management skills across technical and business audiences.

Nice To Haves

• Experience in healthcare / health information technology and regulated environments; familiarity with Surescripts product ecosystem.
• Proven ability to quantify ops impact (e.g., efficiency gains, cost avoidance, decision lead time, release reliability).
• Certifications or training in Business Architecture, TOGAF, Lean/Agile, or Portfolio/Program Management.

Responsibilities

• Architecture Leadership & Strategy Alignment Own the Business Architecture capability models and value streams; drive alignment of product initiatives to enterprise capabilities and target states.
• Define architectural principles (reusability, data interoperability, workflow consistency) and guardrails that reduce redundant systems/processes and simplify cross-product integrations.
• Partner with Product & Engineering to create solution blueprints and early workflow prototypes (with UX) that demonstrate cross-product cohesion.
• Product Operations, Governance & Tooling Establish and run an operating model for roadmaps, dependency management, release governance, portfolio reporting, and investment planning.
• Administer product lifecycle tooling (e.g., Aha!, Jira/Confluence, SharePoint) and ensure data quality, access, standards, enablement, and integrations that support decision making.
• Treat processes “as products”: continuously inspect/iterate the frameworks to reduce friction, increase transparency, and enable outcomes, not just outputs
• Portfolio Cadence, Analytics & Outcomes Run portfolio cadences that connect strategy and operations: planning, KPI/goal syncs, release readiness, and post release reviews; unify signals across teams for timely decisions.
• Define and track metrics (e.g., alignment to capability map, time-to-market, schedule reliability, cycle time from requirements to signoff, reduction of redundant systems/processes) and publish executive ready insights that quantify ops impact.
• Cross Functional Collaboration Activate the right cross functional leads at the right moments in the lifecycle; clarify ownership and decision authorities to avoid collaboration drag.
• Partner with Product leaders, Technology leaders, and cross-functional partners on capacity planning and portfolio tradeoffs, balancing near-term delivery and longer-term platform evolution.
• Collaborate closely with product portfolio leaders to define and maintain portfolio-level roadmaps, investment priorities, and reporting requirements, ensuring alignment with strategic objectives and transparent decision-making.
• Facilitate cross-portfolio coordination by identifying interdependencies, supporting trade-off discussions, and enabling timely escalation and resolution of issues that impact multiple product lines.
• Growth & Strategy Partnership Collaborate with Growth leaders to evaluate new business opportunities, including Life Sciences and Health Plans, by translating strategic initiatives into actionable architecture plans.
• Drive cross-functional efforts to identify and remove barriers to product growth, such as data/reporting gaps.
• Support the development and execution of growth initiatives by providing architectural guidance, operational readiness assessments, and scalable processes for new product launches.
• Ensure that product operations and architecture teams proactively contribute to strategic planning cycles, growth forecasts, and the identification of emerging market trends.
• People Leadership Lead and develop a team comprising Enterprise Business Architects and Product Operations Analysts; set objectives, coach, and build skills in architecture modeling, portfolio governance, analytics, and facilitation.
• Foster a culture of innovation, accountability, and customer centricity; model inclusive collaboration across Product, Engineering, Commercialization, and Deployment Services.
• Provide proactive coaching, development, and recognition.

Benefits

• comprehensive healthcare (including infertility coverage)
• generous paid time off including paid childbirth and parental leave and mental health days
• pet insurance
• 401(k) with company match and immediate vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees