Manager, Product Analyst - Acton, Mass or San Diego, CA (Hybrid)

Insulet Corporation•San Diego, CA

1d•Hybrid

About The Position

The Manager, Product Analyst – Digital Customer Experience is responsible for scaling and optimizing product development workflows across teams, ensuring seamless intake, prioritization, and execution of product initiatives. This role sets the strategic direction for product analysis, defining best practices, implementing frameworks for cross-functional collaboration, and ensuring that product execution aligns with business objectives. As a key partner to product, engineering, and business leadership, this role develops governance models, process automation, and reporting mechanisms that drive efficiency and transparency. The Manager will also play a critical role in coaching and mentoring product analyst team members, fostering a high-performance, data-driven culture. This role requires a strong strategic mindset, deep expertise in product execution processes, and the ability to influence senior leadership to drive operational excellence.

Requirements

A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.
Customer-obsessed mindset
Knowledge of IT systems development strongly preferred
Ability to work cross functionally
Strong communication skills - written and oral
CRM experience, preferably with Salesforce.com (exposure to both Sales and Marketing Cloud platforms a plus)
Working, non-technical knowledge of broader IT concepts (i.e., Systems Integrations, Business Intelligence, Telephony and CTI, etc.)
Possesses or obtain a Lean Six Sigma Green Belt certification
Ability to establish strong relationships with all levels of an organization
Perceptive, critical thinker with the ability to solve challenges creatively
Proven ability to prioritize, multitask, and manage multiple complex bodies of work in a fast-paced work environment
Confident, self-aware team player open to receiving/providing feedback to peers and colleagues
Proficiency with various software applications, including but not limited to: MS Office, Excel, Clarity, Jira
Familiarity/experience working with an Agile development methodology
Outstanding attention to detail
Ability to prioritize and work well in an fast moving environment with competing demands
7+ years in product analysis / operations, product management, or business process optimization / Analysis
Experience with cross-functional, multi-level working groups
BA/BS in Business, Technology, or other related field or equivalent
9+ years' experience
Passion to continuously improve processes and practices.
Ability to design and implement scalable operational processes.
Ability to scale operations and drive strategic change.
Strong leadership and stakeholder management skills.
Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
Strong problem-solving skills for complex business challenges.

Nice To Haves

Diabetes experience or knowledge a plus
Deep expertise in Jira, Confluence, SQL, Tableau, Looker, or other BI tools.
Experience managing a team or mentoring junior team members.

Responsibilities

Embody strategic process leadership Define and enforce best-in-class intake, prioritization, and execution processes.
Build and scale product governance frameworks for cross-functional alignment.
Conduct planning efforts to align product with company strategy.
Lead scalability & efficiency improvements Develop long-term roadmaps for process and tooling improvements.
Introduce automation, self-service tools, and workflows to improve efficiency.
Scale product operating best practices across the organization.
Enable data-driven decision making Oversee advanced reporting and analytics to track team efficiency and backlog trends.
Provide data-driven insights to influence leadership decisions on prioritization and capacity planning.
Stakeholder Influence & Change Management Act as the go-to expert for product execution strategy and operational excellence.
Partner with Product and other leaders to improve product team effectiveness.
Lead training and coaching efforts.