Manager, Process Operations

Informa Group Plc. • Newton, MA

36d • $60,000 - $65,000 • Onsite

About The Position

We are seeking an enthusiastic, detail oriented, & operationally savvy Process Operations Manager to join the team. The ideal candidate has the ability to multi-task and stay organized while working on a variety of different projects & managing team members within a fast-paced environment. This person will report to the Director of Process Operations and will manage team members across the organization to help with various product marketing & operational support as required.

Requirements

• Bachelor’s degree or equivalent required
• Strong attention to detail
• Excellent Microsoft Office skills, particularly Excel & PPT
• 3-5 years experience managing brand campaigns, people & workload monitoring
• Ability to multi-task and excellent time management and organizational skills
• Ability to prioritize and manage many simultaneous tasks and priorities with great efficiency
• Ability to work independently, take initiative and be self-motivated
• Ability to adapt to changing priorities and deliver results in a fast-paced environment
• Experience with any of the following platforms; Google Ad Manager (a necessary requirement for the position), AdDaptive, Xandr, Airtory, Zendesk, etc.

Responsibilities

• Provide guidance including creating process documentation, answer questions, etc to team members who will serve as project management support for a variety of brand campaigns & projects
• Manage the day to day of team members monitoring work load & assigning projects and accounts
• Manage a team of individuals who will perform operational needs with a focus on ensuring brand campaign setup & fulfillment requirements are met. This includes daily tasks like; branner setup across various systems, campaign updates campaign performance monitoring, forecasting, & optimizations, etc.
• Work closely with various internal teams to identify, troubleshoot and resolve brand campaign issues & identify recommendations for process improvements
• Create & maintain best practices and create documentation and checklists to share across the team.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees