Manager, Process Management (Resilience/Disaster Recovery) - Global Payment Network

Capital One•McLean, VA

About The Position

Manager, Process Management (Resilience/Disaster Recovery) - Global Payment Network At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. As a Manager, Process Management, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

Requirements

High School Diploma, GED, or equivalent certification
At least 4 years of Process or Risk Management experience
At least 2 years of Continual Improvement experience
At least 1 year of experience in People management

Nice To Haves

Bachelor’s Degree
Lean, Six Sigma, or Business Process Management certification
5+ years of Resilience or Disaster Recovery planning
5+ years of Testing experience
5+ years of experience in Process management
3+ years of experience in Project management
2+ years of experience in People management
1+ years of experience working with Product and Technology teams

Responsibilities

Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives
define, establish, and manage process controls
identify process improvement opportunities and implement them through collaboration with other groups management
make final recommendations for approval on changes
Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Work with team members to develop robust risk management processes
Analyze data and influence others to proactively identify data risks and trends
Consultation and representation of well managed processes, customer experience, and risk management for new intent
Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Collect data and information to provide transparency to senior leadership on the health of the process
Identify and implement process improvements
Track and resolve process breakdowns, issues and risk events
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes