Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

Capital One • Richmond, VA

10d • Hybrid

About The Position

Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid) Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic and Well-Managed agendas forward, and identifying, assessing, and mitigating risks. A successful candidate will have a Continuous Improvement mindset, possess strong Process Management skills, and a strong desire to work cross-functionally and collaboratively to improve our business. Looking forward to having a direct impact and showing us your Process Management skills? Here are some of the awesome things you will be responsible for: Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success Partner with Strategy and Product partners to help define our destination-state business Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact Understand and influence across a value stream, including tech, business, product, and operations What Makes This Role Special: Innovation-Driven Culture : We value fresh perspectives, creative thinking, and a proactive approach to risk Collaborative Environment : Work with passionate professionals across risk, operations, tech, and product

Requirements

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process Management, Risk Management or Project Management
• At least 5 years of experience working with cross-functional teams to deliver consumer experiences
• At least 5 years of experience managing senior stakeholders across business functions
• At least 2 years of People Management experience

Nice To Haves

• Masters Degree or MBA
• 6+ years of Risk Management, Compliance or Risk Controls experience
• 3+ years of experience with data management, reporting and analytics
• 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
• 2+ years of experience in Structured Query Language (SQL) or Tableau
• 1+ years of experience using Lean & Six Sigma tools and methodology
• BPM, Lean, Agile or Six Sigma certification

Responsibilities

• Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
• Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
• Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
• Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
• Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
• Partner with Strategy and Product partners to help define our destination-state business
• Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
• Understand and influence across a value stream, including tech, business, product, and operations

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website .
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees