Manager, Process Management - Banker Efficiency & Effectiveness, Business Banking

Capital One • Richmond, VA

78d • $115,200 - $144,600

About The Position

As a Manager, Process Manager in Business Banking Sales & Service at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver sales insights, efficiencies and effectiveness to our Business Banking team. The Process Manager associate will play a key role in delivering sales processes that impact the company's bottom line. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company.

Requirements

• At least 2 years of Process Management experience
• At least 1 year of Google Suite experience

Nice To Haves

• Bachelor's Degree
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Banking or Business Banking
• At least 2 years of Sales Process Management experience

Responsibilities

• Lead, design, implement and monitor process improvement initiatives with a primary focus on customer insights, sales efficiencies and sales effectiveness for Business Banking
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional enhancements
• Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders
• Create and maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, diagrams, training and job aids)
• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
• Position requires strong judgment, problem solving, job specific skills, communication and leadership

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree